About
Results-driven operations and administrative professional with 5+ years of experience in staff leadership, workflow optimization, cross-functional coordination, HR support, and confidential documentation management across animal welfare, healthcare, and program operations. Proven ability to streamline processes, improve service efficiency, support employee relations, and deliver high-quality client and program support in fast-paced environments. Recognized for strong communication, structured organization, and a solutions-oriented approach that drives measurable operational impact.
Experience
Animal Care Supervisor
Houston SPCA · Houston, Texas, United States
Supervised, trained, and mentored a team of 20+ animal care staff across adoption and hospital operations. Developed and managed weekly schedules to ensure optimal coverage and efficiency. Oversaw daily operations of multiple adoption programs, including Petsmart, Nursery, Working Cat, Petsafe, Neiman Marcus, Transfer, and Offsite Mobile Adoptions. Collaborated cross-departmentally (Veterinary Services, Community Outreach, Marketing, and Cruelty Investigations) to support organizational goals and adoption outcomes. Maintained and strengthened partnerships with rescue organizations for animal transfers. Implemented and upheld departmental policies to ensure compliance and operational excellence. Fostered a positive and motivated team culture focused on performance, customer service, and professional growth.
Senior Patient Care Coordinator
Thrive Therapeutic Services
Managed scheduling and client coordination for 100+ patients, improving efficiency and reducing administrative lag. Maintained confidential medical records and documentation with 100% accuracy according to HIPAA standards.
Graduate Assistant
Texas A&M AgriLife · College Station, Texas, United States
Texas 4-H Homes for Horses Program Main point of contact for all participants. Responsible for creating, posting & grading monthly assignments. Conduct site visits with each participant. Collaborate with various adoption partners. Organize and execute the program’s participation in the Texas 4-H Horse State Show.
Program Coordinator
Team Scott Equestrian Outreach · Elk Grove, California, United States
Responsible for assisting in lessons and assisting in teaching proper horsemanship skills. Actively involved with grooming and preparing horses for lessons. Teach students how to properly bathe & groom horses while emphasizing safety practices. Maintain cleanliness of all stalls and tack room to ensure proper care of horses. Collaborate with the lead instructor on health routines for horses.
Receptionist
Fresno Foundation Financial Services · Fresno, California, United States
Responsible for greeting customers and providing excellent customer service. Maintained high standards of customer service while completing various tasks in a timely manner. Answered multi line telephone(s) and directed calls to appropriate lines. Assisted administrative staff in special projects.
Education
Texas A&M University
Master's degree
California State University, Fresno
Bachelor's degree, Animal Sciences
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