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Origami Terms of Service

Last updated: June 29, 2026

1. Agreement to Terms

These Terms of Service (the "Terms") are a binding legal agreement between you and Airsplash Inc., doing business as Origami ("Airsplash"), a Delaware corporation with its principal place of business in California ("Origami," "we," "us," or "our"), governing your access to and use of the Origami websites (including origami.chat and origamiagents.com), applications, APIs, and related services (collectively, the "Service").

By creating an account, clicking "I agree" (or similar), accessing, or using the Service, you agree to be bound by these Terms, our Privacy Policy, and any policies referenced herein, including the Acceptable Use Policy in Section 12. If you do not agree, do not access or use the Service.

If you are using the Service on behalf of a company or other organization (your "Organization"), you represent and warrant that you have authority to bind that Organization to these Terms, and "you" refers to both you individually and that Organization.

Arbitration notice. These Terms contain a binding arbitration provision and a class-action waiver in Section 22 that affect your legal rights. Please read them carefully.

2. Definitions

  • "Account" - your individual login credentials for the Service, managed through our authentication provider.
  • "Organization" - the workspace-owning entity (company or team) to which one or more Accounts belong and which holds the subscription, Credits, and data.
  • "Workspace" - a container within the Service for a prospecting project, holding Tables, data, and related configuration.
  • "Table," "Row," "Column," "Cell," "Cell Run" - the spreadsheet-style data structures and per-cell enrichment operations within a Workspace.
  • "Chat Agent" or "Agent" - Origami's conversational AI interface and automated agent runs (including the Origami 1.2 Lite and Origami 1.2 Max models and any successor models).
  • "Credits" - the prepaid usage units consumed when you perform billable actions on the Service.
  • "Sequencer" - the feature set for drafting, scheduling, launching, and tracking multi-channel (email and LinkedIn) outreach.
  • "Senders" or "Connected Accounts" - the email and LinkedIn accounts you connect to send outreach, and any associated credentials.
  • "Customer Data" - all data, content, files, prompts, lead lists, messages, code, and other materials that you or your users upload to, generate within, or instruct the Service to produce or process.
  • "Third-Party Data" - data about individuals or companies that the Service retrieves, aggregates, enriches, or verifies from third-party data providers or public sources at your direction.
  • "API" - the Origami REST API (including v2 at https://origami.chat/api/v2) and associated API keys and webhooks.

3. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Service. The Service is not directed to children, and we do not knowingly collect data from anyone under 18. You may not use the Service if you are barred from doing so under the laws of the United States or any other applicable jurisdiction, or if you are subject to sanctions (see Section 24).

4. Accounts and Organizations

  1. Registration. You must provide accurate, current, and complete information when creating an Account and keep it up to date. Account authentication is handled through our authentication provider.
  2. Account security. You are responsible for safeguarding your credentials, API keys, and connected-account credentials, and for all activity that occurs under your Account or Organization. Notify us promptly at hello@origamiagents.com of any unauthorized use.
  3. Organizations and team members. An Organization may invite team members who share the Organization's data, Credit pool, Senders, and subscription. Organization administrators control roles, billing, API keys, integrations, and member access. You are responsible for your team members' compliance with these Terms.
  4. Parent / management portals. Where an Organization is configured as a parent (management) account that allocates Credits or budgets to child Organizations, the parent is responsible for the acts and omissions of its child Organizations and for all charges they incur.

5. The Service; License

  1. What the Service does. Origami is an AI-powered go-to-market platform that helps you discover, enrich, qualify, and reach out to prospects through a conversational Chat Agent, data Tables, automated enrichment, and the Sequencer.
  2. License to you. Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service for your internal business purposes.
  3. Reservation of rights. We and our licensors retain all right, title, and interest in and to the Service, including all software, models, user interfaces, documentation, and underlying technology. No rights are granted except as expressly set out in these Terms.
  4. Changes to the Service. We may modify, add, or discontinue features at any time. We will use reasonable efforts to notify you of material adverse changes to paid features.

6. Plans, Credits, and Billing

  1. Plans. The Service is offered through free and paid subscription plans (including, currently, Starter, Pro, Scale, Ultra, and Enterprise tiers). Plan features, Credit allowances, and prices are described at the point of purchase and in your account billing settings, which control in the event of any conflict with marketing materials.
  2. Credits. Billable actions (such as fetching leads, contact-data enrichment, AI columns, web research, message generation, and Agent/API runs) consume Credits at the rates shown in the Service. Verified-contact lookups (e.g., email and phone enrichment) are charged only on a successful result. We may adjust Credit rates prospectively.
  3. Credit expiration. Unused Credits expire as described in your billing settings (currently, generally after three billing cycles for active paid plans, and after a rolling 60-day window for free or lapsed accounts). Expired Credits are forfeited and have no cash value.
  4. Pay-as-you-go overages. If you enable overages and exhaust your plan Credits, additional usage is billed at the per-Credit overage rate for your plan and charged to your payment method when it reaches the applicable threshold. You may set a monthly spend limit; if you do, we will not knowingly exceed it, but you remain responsible for usage already incurred.
  5. Connected-account (Sender) fees. Paid plans include a number of free email and LinkedIn Senders; additional Senders are billed monthly per Sender at the rates shown in the Service, prorated on connection and charged in full on renewal.
  6. Done-for-you (DFY) setup. Where you order DFY email setup, you authorize us (or our vendors) to register domains and provision inboxes on your behalf, and you agree to the associated per-inbox and per-domain fees billed as separate subscriptions. Domains and inboxes provisioned for you are used solely for your outreach; on cancellation, provisioning and renewals stop and access may be discontinued.
  7. Payment. All fees are charged through our payment processor (Stripe). You authorize us and our processor to charge your payment method for all fees, overages, and applicable taxes. Subscriptions renew automatically each billing period until cancelled.
  8. Taxes. Fees are exclusive of taxes. You are responsible for all sales, use, VAT, GST, and similar taxes, excluding taxes on our net income.
  9. Price changes. We may change prices or plan structures. For paid subscriptions, changes take effect at your next renewal, and your continued use after the change constitutes acceptance.
  10. No refunds. Except where required by law or expressly stated in writing, all fees and Credit purchases are non-refundable, including for partial periods, unused Credits, and DFY provisioning already performed.
  11. Cancellation. You may cancel a paid subscription at any time through your billing settings; cancellation takes effect at the end of the current billing period. Downgrading or cancelling may reduce or remove access to features, data, Senders, share links, and API access.
  12. Late or failed payments. If a charge fails, we may retry, suspend or downgrade your access, disable sending and API access, and/or recover amounts owed. Past-due amounts may accrue interest to the extent permitted by law.

7. Free Plans, Trials, and Promotions

Free plans and trials are provided "as is" and may include usage caps and feature restrictions (for example, limited Agent messages, Workspaces, rows per Table, no contact-data export, no Sequencer launch, and no API access). We may modify or discontinue free plans, trials, promotional Credits, or promo codes at any time. Promotional Credits and discounts are non-transferable and have no cash value.

8. AI Features and AI-Generated Content

  1. Nature of AI output. The Service uses artificial intelligence and large language models (including third-party models accessed through an AI gateway) to generate research, scores, classifications, drafts, and other output ("AI Output"). AI Output is probabilistic and may be inaccurate, incomplete, outdated, or unsuitable for your purpose.
  2. Your responsibility to review. You are solely responsible for reviewing, verifying, and approving all AI Output before relying on it or sending any AI-drafted message. The Service is designed to keep a human in the loop for outreach; you must not rely on AI Output as legal, financial, employment, compliance, or professional advice.
  3. No guarantees. We do not warrant the accuracy of fit scores, relevance scores, enrichment results, contact data, or AI-generated copy.
  4. Use of inputs and outputs. As between you and us, you own your prompts and the AI Output generated for you, subject to the licenses in Section 10 and the rights of underlying model and data providers. You will not use AI features to build a competing model or to violate the usage policies of any underlying model provider.

9. User-Authored Code and Automated Execution

The Service permits you and the Agent to author and run code (for example, TypeScript in Columns and lead sources) and to schedule recurring Agent runs ("Automations"). You are responsible for all code, configurations, and Automations created in your Organization and for the results they produce, including Credit consumption and any outbound actions they trigger. You will not use code execution to attempt to break out of the sandbox, access other customers' data, attack our infrastructure or third parties, mine cryptocurrency, or otherwise violate Section 12. We may throttle, sandbox, suspend, or terminate code execution and Automations to protect the Service.

10. Customer Data and Licenses

  1. Ownership. As between you and us, you retain all right, title, and interest in your Customer Data. We do not claim ownership of it.
  2. License to operate the Service. You grant us a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, display, and otherwise use Customer Data solely to provide, secure, maintain, and improve the Service and as otherwise permitted in these Terms and the Privacy Policy.
  3. Service improvement and aggregated data. We may generate and use aggregated and de-identified data derived from use of the Service (which does not identify you, your Organization, or any individual) for any lawful business purpose, including analytics and improving the Service.
  4. Your responsibility for Customer Data. You represent and warrant that you have all rights, consents, and lawful bases necessary to upload, generate, and process Customer Data and Third-Party Data through the Service, and that doing so does not violate any law or third-party right.
  5. Backups. You are responsible for retaining your own copies of important Customer Data. We are not a system of record and are not liable for any loss or corruption of Customer Data, except as required by law.

11. Third-Party Data and Data Protection

  1. Third-Party Data. At your direction, the Service retrieves, aggregates, enriches, and verifies professional and company information (such as names, titles, employers, business contact details, social profiles, and buying signals) from third-party data providers and publicly available sources. This Third-Party Data is provided "as is," may be inaccurate or incomplete, and is licensed for your internal go-to-market use only.
  2. Prohibited uses of data. You will not use Third-Party Data to: (a) make decisions about a person's eligibility for credit, employment, housing, insurance, or other benefits in a manner governed by the U.S. Fair Credit Reporting Act (FCRA) or similar laws (the Service is not a consumer reporting agency and Third-Party Data is not a consumer report); (b) harass, stalk, defraud, discriminate against, or harm any person; (c) build or enrich a competing data product; or (d) resell, sublicense, or redistribute the data except as expressly permitted.
  3. Roles under data-protection law. For Customer Data containing personal data, you are the controller (or equivalent) and Origami is the processor (or equivalent) acting on your documented instructions. Where required, a Data Processing Addendum ("DPA") governs our processing of personal data; the DPA is incorporated by reference and is available on request at privacy@origamiagents.com.
  4. Your compliance obligations. You are responsible for providing all required notices, obtaining all required consents, honoring opt-out and deletion requests, and otherwise complying with applicable data-protection and privacy laws (including the GDPR, UK GDPR, CCPA/CPRA, and other state privacy laws) with respect to the individuals whose data you process through the Service.
  5. Privacy Policy. Our collection and use of personal data is described in our Privacy Policy, which is incorporated into these Terms.

12. Acceptable Use Policy

You will not, and will not permit any user or third party to:

  1. Use the Service to violate any applicable law or regulation, or infringe or misappropriate any intellectual property, privacy, publicity, or other right.
  2. Send, facilitate, or support spam, unlawful, deceptive, harassing, defamatory, hateful, sexually exploitative, or otherwise harmful or objectionable content or communications.
  3. Engage in fraud, phishing, social engineering, or impersonation of any person or entity.
  4. Upload or transmit malware, or attempt to gain unauthorized access to, disrupt, overload, or impair the Service, our infrastructure, or any other system or network.
  5. Reverse engineer, decompile, or attempt to extract source code or model weights from the Service, except to the extent this restriction is prohibited by law.
  6. Circumvent or attempt to circumvent usage limits, Credit metering, rate limits, sandboxing, access controls, or security features.
  7. Scrape, crawl, or harvest the Service itself, or use the Service to build a competing product or to train competing AI models.
  8. Resell, sublicense, time-share, or provide the Service or API to third parties except as expressly authorized in writing.
  9. Use the Service to process special categories of sensitive personal data except as permitted by us in writing and by applicable law.
  10. Use the Service in any manner that could damage, disable, or impair the deliverability, reputation, or operation of any email provider, LinkedIn, or other connected platform, or that violates the terms of service of any such platform.

We may investigate suspected violations and may suspend or terminate access, remove content, and report unlawful activity to authorities. We may also implement automated controls (including rate limits and content filters) to enforce this policy.

13. Outbound Messaging and Anti-Spam Compliance

The Sequencer sends messages from your own connected accounts, at your direction. You are solely responsible for the content, targeting, frequency, and legality of all messages you send through the Service. By using the Sequencer, you represent and warrant that:

  1. Legal basis and consent. You have a lawful basis to contact each recipient and have obtained any consents required by applicable law.
  2. Anti-spam laws. Your messaging complies with all applicable anti-spam and electronic-communications laws, including the U.S. CAN-SPAM Act, Canada's CASL, the EU/UK GDPR and ePrivacy rules, and the U.S. TCPA and analogous laws where any messaging channel is used. This includes providing accurate sender identity and a functioning opt-out/unsubscribe mechanism, honoring opt-outs promptly, and including required disclosures.
  3. No purchased or scraped lists for prohibited purposes; no deceptive content. You will not use unlawfully obtained lists or send deceptive, misleading, or fraudulent content.
  4. Suppression. You are responsible for maintaining and honoring suppression and exclusion lists, including unsubscribe and do-not-contact requests, across all of your Senders.
  5. Platform rules. Your use of LinkedIn and any other connected platform complies with that platform's terms of service and acceptable-use policies. You acknowledge that platforms may restrict, rate-limit, or terminate accounts that engage in automated outreach, and that we are not responsible for any such action taken against your accounts.
  6. Deliverability controls. We provide tools such as sending limits, send-window scheduling, reply and bounce detection, and exclusion lists, but you remain responsible for your sender reputation and for compliant use. We may impose or adjust default sending limits to protect the Service and shared infrastructure.

You will indemnify Origami for claims arising out of your outbound messaging, as set out in Section 21.

14. Email Warmup

Origami offers an optional email warmup feature, powered by a third-party warmup provider. By enabling warmup for a mailbox, you agree that:

  1. You own or are authorized to use the mailbox. You represent that you own, or have explicit authorization from the owner to connect and warm, each email account you enable. You are responsible for any credentials (including app passwords) you provide.
  2. Credentials are shared with our provider. To operate warmup, the mailbox credentials you supply are transmitted securely to our warmup provider solely to send and receive warmup messages on your behalf. We do not store or log these credentials beyond what is required to operate the feature.
  3. Acceptable email use. You will use connected mailboxes only for lawful email and in compliance with applicable anti-spam and data-protection laws (including CAN-SPAM, CASL, and GDPR where applicable). You will not use warmup in connection with purchased lists, deceptive content, or any messaging that violates these Terms or our provider's acceptable-use policy.
  4. Third-party terms. Warmup is subject to our warmup provider's acceptable-use and service terms, and we may suspend or disable warmup for any mailbox to comply with those terms or to protect deliverability.

15. Connected Accounts, Credentials, and Integrations

  1. Authorization. When you connect an email account, LinkedIn account, CRM, or other third-party service, you authorize Origami and its infrastructure providers to access and act on that account on your behalf to provide the Service (for example, to send messages, read replies, and sync data). You represent that you are authorized to grant such access.
  2. Credential handling. OAuth tokens, IMAP/SMTP passwords, LinkedIn sessions, and similar credentials are used solely to operate the features you enable and are handled in accordance with our Privacy Policy. You may revoke access at any time by disconnecting the account, which may disable related features.
  3. Third-party services. The Service interoperates with third-party providers (including, among others, our authentication, payment, hosting, database, messaging-infrastructure, data-enrichment, warmup, analytics, and AI-gateway vendors). Your use of those services through Origami may be subject to their terms, and we are not responsible for their acts, omissions, availability, or data practices.

16. API and Webhooks

  1. API access. API access requires an eligible paid plan and an API key issued to your Organization. You are responsible for keeping API keys confidential and for all activity under your keys.
  2. Rate limits and fair use. API usage is subject to rate limits and concurrency caps (currently including per-IP and per-Organization request limits and plan-based concurrent-run limits). We may throttle, suspend, or revoke API access to protect the Service or for violations of these Terms.
  3. Webhooks. You are responsible for securing and verifying webhook endpoints you configure (including signature verification) and for the systems that receive webhook events.
  4. No reselling. You will not resell, sublicense, or provide API access to third parties, or use the API to replicate, mirror, or build a competing service, except as expressly authorized in writing.
  5. Changes. We may modify, deprecate, or version the API. We will use reasonable efforts to provide advance notice of breaking changes to supported API versions.

17. Public Share Links

The Service allows you to publish read-only public share links to Table data. If you enable a share link, you are responsible for the content you expose and for ensuring you have the right to share it. Anyone with the link may access the shared data until you revoke it; we may disable share links if your subscription lapses or for violations of these Terms. Do not publish via share links any data you are not permitted to disclose.

18. Confidentiality

Each party may receive non-public information of the other ("Confidential Information"). The receiving party will use Confidential Information only to perform under these Terms, protect it with reasonable care, and not disclose it except to personnel and contractors bound by confidentiality obligations or as required by law (with notice where lawful). Customer Data is your Confidential Information; the non-public aspects of the Service are ours.

19. Intellectual Property; Feedback

  1. Ownership of the Service. Origami and its licensors own all intellectual property rights in and to the Service, including software, models, designs, trademarks, and documentation. "Origami" and related marks are our trademarks; you may not use them without our prior written consent.
  2. Feedback. If you provide suggestions or feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate it without restriction or obligation to you.

20. Beta and Experimental Features

We may offer features identified as beta, preview, experimental, or early access ("Beta Features"). Beta Features are provided "as is," may be changed or withdrawn at any time, may be unstable, and are excluded from any service commitments. Your use of Beta Features is at your own risk.

21. Suspension; Term and Termination

  1. Term. These Terms apply for as long as you use the Service.
  2. Suspension. We may suspend or restrict your access (in whole or in part, including sending, API, and code execution) immediately if we reasonably believe you have violated these Terms, your use poses a security, legal, deliverability, or operational risk, or your payment is overdue.
  3. Termination by you. You may stop using the Service and cancel any subscription at any time as described in Section 6.
  4. Termination by us. We may terminate or suspend these Terms or your access for material breach (with notice and, where practicable, an opportunity to cure), for non-payment, for legal or risk reasons, or if we discontinue the Service.
  5. Effect of termination. On termination, your right to use the Service ends. We may delete Customer Data after a reasonable retention period consistent with our Privacy Policy and applicable law, except where we are required to retain it. You remain responsible for fees incurred before termination. Sections that by their nature should survive (including Sections 8-13, 18-19, 21-28) survive termination.
  6. Account deletion. You may request deletion of your Account or Organization through the Service. Deletion is generally irreversible and removes associated Customer Data, subject to backups and legal retention requirements.

22. Dispute Resolution; Binding Arbitration; Class-Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND ORIGAMI TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN CLASS ACTIONS.

  1. Informal resolution first. Before initiating arbitration, you agree to first contact us at hello@origamiagents.com with a written description of the dispute and to attempt in good faith to resolve it informally for at least 60 days.

  2. Agreement to arbitrate. Except for the excluded claims in Section 22(6), you and Origami agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (a "Dispute") will be resolved exclusively by final and binding arbitration, rather than in court.

  3. Arbitration administrator and rules. The arbitration will be administered by JAMS (or, if JAMS is unavailable, the American Arbitration Association) under its rules then in effect for commercial disputes (and, where applicable, its consumer arbitration procedures). The Federal Arbitration Act governs the interpretation and enforcement of this Section.

  4. Seat, venue, and language. The arbitration will be seated in California, and any in-person hearing will take place in San Francisco County, California (or, where applicable consumer rules require, in the county of your residence or by video/telephone, at your election). The arbitration will be conducted in English before a single arbitrator.

  5. Arbitrator's authority. The arbitrator has exclusive authority to resolve any Dispute, including the arbitrability of any claim, and may award the same individual relief a court could. The arbitrator's award is final and binding and may be entered as a judgment in any court of competent jurisdiction.

  6. Exceptions. Notwithstanding the above, either party may: (a) bring an individual claim in small-claims court if it qualifies; and (b) seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual-property or confidentiality rights, or unauthorized access to the Service.

  7. Class-action and jury-trial waiver. You and Origami agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of class or representative proceeding. You and Origami waive any right to a jury trial.

  8. Mass-arbitration coordination. If 25 or more similar arbitration demands are submitted by or with the assistance of the same or coordinated counsel, the parties will cooperate with the administrator's mass-arbitration or batching procedures to resolve the demands efficiently.

  9. Opt-out. You may opt out of this arbitration agreement by emailing hello@origamiagents.com within 30 days of first accepting these Terms, stating your name, Account, and intent to opt out. Opting out does not affect any other provision of these Terms.

  10. Severability. If the class-action waiver in Section 22(7) is found unenforceable as to a particular claim, that claim (and only that claim) will be severed and may proceed in court; the remainder of this Section survives.

23. Governing Law; Forum for Non-Arbitrable Matters

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules, and, as applicable, the Federal Arbitration Act. For any Dispute not subject to arbitration (or where a court action is permitted under Section 22), you and Origami consent to the exclusive jurisdiction and venue of the state and federal courts located in San Francisco County, California, and waive any objection to such venue.

24. Export Controls and Sanctions

You represent that you are not located in, organized under the laws of, or ordinarily resident in any country or region subject to comprehensive U.S. sanctions, and are not on any U.S. government restricted-party list. You will not use or export the Service in violation of U.S. export-control or sanctions laws.

25. Disclaimers of Warranties

THE SERVICE, INCLUDING ALL AI OUTPUT, THIRD-PARTY DATA, ENRICHMENT RESULTS, AND CONTACT DATA, IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ORIGAMI DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT ANY DATA OR AI OUTPUT WILL BE ACCURATE, COMPLETE, OR CURRENT, OR THAT ANY OUTREACH WILL BE DELIVERED OR ACHIEVE ANY RESULT. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

26. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  1. No indirect damages. NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

  2. Liability cap. ORIGAMI'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO ORIGAMI FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

  3. Exclusions. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. Nothing in these Terms limits liability that cannot be limited under applicable law.

  4. Basis of the bargain. These limitations are an essential basis of the agreement between you and Origami and apply regardless of the theory of liability.

27. Indemnification

You will defend, indemnify, and hold harmless Origami and its officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your Customer Data and Third-Party Data and your use of them; (b) your outbound messaging and other use of the Sequencer, Senders, and connected accounts; (c) your code, configurations, and Automations; (d) your violation of these Terms, the Acceptable Use Policy, or any law; or (e) your violation of any third-party right, including privacy, publicity, intellectual-property, and platform terms. We will provide you reasonable notice of, and cooperation with, any such claim, and you will not settle any claim in a way that imposes obligations on us without our consent.

28. General

  1. Changes to these Terms. We may update these Terms from time to time. If we make material changes, we will provide notice (for example, by email or in-product notice) before they take effect. Your continued use of the Service after the effective date constitutes acceptance. If you do not agree, you must stop using the Service.
  2. Entire agreement. These Terms, the Privacy Policy, any DPA, and any order forms or plan terms you accept constitute the entire agreement between you and Origami regarding the Service and supersede all prior agreements on that subject. A negotiated written agreement signed by Origami (e.g., an enterprise order form or master agreement) will control over any conflicting provision in these Terms.
  3. Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets. Any prohibited assignment is void.
  4. No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
  5. Severability. If any provision is held unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
  6. Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, including outages of third-party providers, internet failures, denial-of-service attacks, natural disasters, and governmental actions.
  7. Relationship. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.
  8. Notices. We may provide notices to you by email, through the Service, or by posting. You may send notices to us at hello@origamiagents.com.
  9. U.S. government users. The Service is "commercial computer software" provided with restricted rights; any use by the U.S. government is subject to these Terms.
  10. No third-party beneficiaries. Except for Origami's indemnified parties under Section 27, there are no third-party beneficiaries to these Terms.

29. Contact

Airsplash Inc., doing business as Origami. A Delaware corporation, principal place of business in California.

For questions about these Terms, contact hello@origamiagents.com.

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