About
Since 2015, I have been the hospital manager at Ocoee Animal Hospital and have advanced my skills to include onboarding and training of clinic employees as well as new hospital managers. Part of the training process within the clinic involved transitioning to a new data base software, payment processing system, client/practice interface application, and payroll software; ensuring all employees were well trained prior to implementation of new information technology systems. Along with training clinic employees, my regional manager requested assistance with onboarding new hospital managers at several locations in Tennessee and Georgia. Onboarding included training managers on the Dayforce payroll application, accounts receivable reporting, and Scratch Pay payment processing. The onboarding process took place over three to four months with continued contact with the hospital managers to ensure all questions were answered and issues resolved. An important part of being a practice manager a…
Experience
Hospital Manager
Present
• Began my work experience at Ocoee as a receptionist/administrative assistant. Promoted to Hospital Manager in 2015 • Performed complete software upgrade from Vetter to Avimark (alongside Regional Manager & VetCor IT) • Trained and implemented new two-way communication app - PetDesk • Prepared and trained employees prior to implementation of all information technology systems and applications (Vetter, Dayforce, Avimark, AllyDVM, ScratchPay, Vetcove Online Pharmacy, PetDesk) • Assisted my Regional Manager with training and onboarding new Hospital Managers • Responsible for all Human Resource tasks, team leadership, and employee development for 35-40 employees throughout the hospital. This includes offering continuing education, updated training, tracking and maintaining daily schedules, PTO requests, and sick time for all employees, including doctors. Ensure all hours are entered, approved, authorized and correct in Dayforce prior to submission to RM and Payroll • Maintain 7 doctors’ s…
Receptionist/Office Manager
Marietta Adventist Church
· Excelled in roles requiring ability to handle a variety of customer service and administrative tasks and resolved issues with expediency. Was the single administrative resource for four pastors, supporting 1,100 member congregation · Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry members/visitors, researched and rapidly solved problems, and rebuilt congregation trust to prevent the loss of key members · Maintained the master schedule for three on-campus facilities (church, daycare, and k-8th grade school). Scheduled usage, maintenance, upgrades, and events for both the public/non-member activities and more than 25 active member ministries · Attended and recorded monthly church board meeting minutes, special called business meetings, and other necessary member/staff meetings when appropriate · Wrote and printed weekly church bulletin, handled all mailings, updated church membership database, upgraded office equipme…
Assistant Daycare Director
Children’s Corner Childcare
· Started my work experience with Children’s Corner Childcare as a preschool teacher · Promoted from lead teacher, to staff lead, to Assistant Director in four months from the date of my initial employment · Served as first point of contact for parents and staff calling or visiting the daycare office Provided prompt, courteous, and knowledgeable assistance to all inquiries · Co-managed day-to-day activities of a 52-student daycare. Enrolled new students, gave parents a tour of the facility, interviewed, hired, and conducted orientation for new employees, interacted with parents, students, and staff on a daily basis, stepped into the classroom to teach when needed
Pathology/Histology Assistant
East Pasco & Dade City Hospitals
· Worked closely with Pathologists and Histologists. Logged in specimens from surgery, set up/prepared pathology area for specimen analysis. Provided administrative support post process. Simultaneously supported the pathology team at two separate hospitals
Assistant Office Manager
Houndstooth Carpet Cleaning
· Scheduled carpet cleaning and repair appointments. Manually processed payroll for 75 subcontractors, maintained and invoiced customer accounts
Education
Kennesaw State University
Bachelor’s Degree, Psychology
Gibbs High School
High School Diploma, General Education
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