About
Learning & Talent Development leader with 10+ years of experience across luxury hospitality, wellness, and academia. Proven expertise in building end-to-end training ecosystems, driving SOP governance, and strengthening organisational culture through structured learning and compliance-led development. Currently leading L&D and recruitment at tulåh Clinical Wellness, Calicut, with a strong track record in LMS implementation, onboarding architecture, capability frameworks, and statutory training delivery (65+ POSH programs). Skilled in aligning training standards with brand values, guest experience, and operational excellence across departments. Known for stakeholder collaboration, vendor management, and executing scalable learning strategies that improve employee readiness, service consistency, and engagement. Strong grounding in luxury hospitality operations through experience with premium brands including Burj Al Arab (Dubai), Jumeirah Messilah (Kuwait), The Westin Goa.
Experience
Head of Learning Development and Recruitment
Tulah Clinical Wellness · Kozhikode
In my new role, I will be leading learning and development strategies while also overseeing talent acquisition to ensure we continue to attract, nurture, and grow the right talent to support our mission. I look forward to driving meaningful impact and fostering a thriving, growth-focused environment!
Training Manager
Tulah Clinical Wellness Retreat · Kozhikode, Kerala, India
As the Training Manager at Tulah, a leading player in the wellness industry, I am at the helm of designing and executing comprehensive training programs that drive excellence across our dynamic teams. Key Responsibilities: Strategic Training Development: Spearheading the development and implementation of strategic training initiatives aligned with Tulah's vision and industry standards. Curriculum Design: Creating engaging and impactful training modules that cater to a diverse workforce, from entry-level positions to senior leadership. Employee Development: Nurturing a culture of continuous learning by providing resources and opportunities for professional growth and skill enhancement. Cross-Functional Collaboration: Collaborating with various departments to understand their specific training needs and tailoring programs to address those requirements. Performance Evaluation: Implementing robust methods to assess the effectiveness of training programs, ensuring they contribute directly t…
Training Manager
The Westin Goa · Goa, India
At Westin Goa, I was responsible for identifying and assessing training needs through job analysis, career paths, and consultation with managers. I developed individualized and group training programs to address specific business needs, created training manuals that targeted tangible results and implemented effective and purposeful training methods. I also managed the training budget, evaluated organizational performance to ensure that training was meeting business needs and improving performance, assessed employees' skills, performance, and productivity to identify areas of improvement, and drove brand values and philosophy through all training and development activities. Additionally, I communicated effectively with team members, trainers, and management, created a curriculum to facilitate strategic training based on the organization's goals, selected and managed resources, and managed the technologies and technical personnel required to develop, manage, and deliver training. Finally…
Assistant Professor
WGSHA Manipal · Manipal
As an Assistant Professor of Hotel Management, I am responsible for teaching a variety of courses and providing guidance and support to students in their studies. I deliver lectures and assessments on topics such as hospitality management, tourism, food service, and event planning. I research and develop new course materials, and I collaborate with other faculty to enhance the student learning experience. I use my expertise to support the development of hotel management curricula, including developing, delivering and assessing courses. I provide guidance to students/mentees and help them to identify, develop and pursue their career aspirations. I am also responsible for holding office hours and offering individual, group, and online tutorials for students who require additional support. By engaging in professional development activities, I ensure that I am up to date with current industry trends and practices. I actively participate in research projects and attend conferences to stay i…
Rooms Division Faculty
IIHM · Pune, Maharashtra, India
As a Rooms Division Faculty with a hotel management background, I bring a wealth of knowledge and experience to the table. I have a solid understanding of the entire hotel operations, from front office and housekeeping to food and beverage and engineering. I have the ability to effectively manage each of these departments in a manner that promotes customer satisfaction and optimal performance. I have the expertise to create efficient systems for the smooth operation of the rooms division, ensuring that all staff members are trained and equipped to handle any situation that arises. My attention to detail and customer service is second to none, as I strive to ensure customer satisfaction and a comfortable stay for all guests. On top of my knowledge and experience, I also have a passion for teaching and training. I have experience in developing and delivering training programs to new and existing staff members, helping them to reach their full potential and make the most of their roles. I…
Executive Butler Burj Al Arab
Jumeirah Group / Jumeirah Hotels & Resorts · Dubai
As an Executive Butler for Burj Al Arab, I was responsible for providing an outstanding level of service to guests, ensuring their stay is comfortable and stress-free. I was well-versed in the hotel’s policies and procedures, as well as its amenities and services. I was able to anticipate the needs of each guest and meet them with discretion and a warm, friendly smile. My daily duties included attending to individual guest requests, providing information on the hotel and its services, and coordinating with other departments to ensure that all amenities were delivered to guests on time. I also handled luggage storage and retrieval and managed the in-room bar and pantry. I was also responsible for setting up and breaking down meeting rooms, and providing room service and laundry services. I developed excellent rapport with guests and strived to exceed their expectations. I was often called upon to provide ideas and suggestions for special occasions, and I was able to quickly and efficien…
Guest Service Associate
Marriott Hotels · Abu Dhabi, United Arab Emirates
As a Housekeeping Attendant at Marriott Downtown Abu Dhabi, I was responsible for providing exceptional service to guests by keeping the hotel's rooms and public areas in a clean, neat, and sanitary condition. My duties include making beds, vacuuming carpets, dusting furniture, and cleaning bathrooms. I also have to replenish amenities and supplies in guest rooms, as well as attend to guest requests. I must be able to work independently and be organized, as well as display good customer service skills. Additionally, I must be able to adhere to safety and security procedures, as well as maintain strict privacy and confidentiality.
Room Attendant
Jumeirah Group / Jumeirah Hotels & Resorts
I was responsible for ensuring that guest rooms and public areas of the Hotel are cleaned and linens are restocked, ensuring the Hotel is maintained to the high presentation. • Cleaning of the guest rooms to standard as assigned • Performing very physical labor • Answering guest requests • Providing excellent customer service as per the standards of the Hotel • Courteously and promptly responds to guest room requests • Investigates all guest inquiries in a timely fashion to provide the highest possible service • Moves heavy objects as requested • Performs side duties as required. • Works closely with other departments to achieve maximum guest satisfaction • Maintains a clean, safe, hazard-free work environment at all times • Understands the emergency procedures for the entire Hotel. • Answering guest requests when necessary
Education
Indira Gandhi National Open University
Postgraduate Degree, Master of Tourism and Travel Management
Indian Institute Of Hotel Management & Culinary Arts
Bachelor of hotel management, Hospitality Administration/Management
Kendriya Vidyalaya
Intermediate, Commerce
S.E.Rly.English Medium HIgh School
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