Victoria Yun

Sr. Enterprise Customer Success Manager

AfterShip

Present

• Exceeded Q4 quota by 223%, driving revenue growth for eCommerce merchants globally. • Collaborated with a diverse, global team to implement AI Product Recommendations and Protection solutions. • Enhanced brand image and customer loyalty by connecting pre and post-purchase touchpoints through SMS and AfterShip One. • Managing the entire post sell customers' lifecycle: Onboarding, Adoption, Renewal, Upsell, Cross-sell. • Building crucial relationships with C-Suite and global deal negotiation

Enterprise Customer Success Manager

AfterShip

Managing Strategic and Enterprise accounts at AfterShip including CHANEL, Ralph Lauren, Watsons, Alibaba, Shein, Tik Tok, Anker, and etc. About AfterShip: Founded in 2012, AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world’s best online shopping experiences. Best known for post-purchase products AfterShip and Returns Center, we also enhance pre-purchase automation with Automizely Marketing. In fact, we offer a complete suite of tools to build an end-to-end customer journey that turbo charges engagement, revenue, and loyalty.

Customer Success Manager

GrowingIO · Shenzhen, Guangdong, China

Strategize customer journey through rollout strategy, on-boarding training(onsite and webinars), engagement at scale, regular communications about product feature, (group and individual) training sessions, and regular metrics reviews Promote product adoption process by facilitating business and technical conversations(knowledge of SDK, API, SQL) across customer teams in Product, Sales, Engineering, BI, Marketing and CSM Improve utilization by 30% through empowering data-driven insights with 10K+ reports, product value education and best practices sharing(including industry benchmarking) Orchestrate 5 consulting projects simultaneously against different deadlines: create organized plans, ensure the exceeding project quality, manage customer’s expectation and coordinate & prioritize internal and external cross-functional resources

Senior Customer Success Manager (Senior Community Manager)

OnePiece Work · San Jose

Customer Success Manager (Community Manager)

OnePiece Work · San Jose

Data Specialist

Walmart eCommerce · San Bruno

My main focus and achievements: Managed imagery datasets and accuracy for 5000+ products daily, and led investigation across Engineer and Merchandise teams on data sourcing errors which reduced errors by 50%.

Account Executive Intern

6e Group · Shanghai City, China

6e Group is an IMC marketing and new retail solutions provider headquartered in Shanghai. Our clients include Tom Ford, Burger King, UNIQLO, Moet Hennessy Diageo, CHANEL, Estée Lauder and LAMY amongst others. We provide integrated marketing and new retail solutions for customised online and offline integrated marketing, full channel service experience design, brand design consultation, retail experience design, digital technology solutions, CRM solutions and business strategy. My focus and achievements: ➢Increased 5% monthly followers by maintaining and monitoring company social media account ➢Compiled and analyzed monthly social media reports and generated concrete feedbacks to increase website traffic ➢Improved customer satisfaction by 25% by handling online complains of a timely and effective manner

Marketing and Web Development Intern

Century 21 · Capitola

➢Explored new real estate websites for reviewing open house information ➢Created information in video format to attract larger audiences by 10% ➢Assisted Top 1% realtor in maintaining her CRM system ➢Gained versatility and flexibility by meeting client's needs and benefits

Marketing and Investment Analyst Intern

SVC Angel (Angel fund investing in Artificial Intelligence startup companies) · Santa Clara

➢Maintained internal databases and information ➢Collected information and initiated risk reporting of Startup company’s projects ➢Provided project progress documentation and scheduled updates for the manager ➢Facilitated the whole process of press conference and pitch events ➢Developed relations with investors, Venture Partners and Startup teams

Modified Service Instruction Learning Assistant

University of California Santa Cruz Learning Support Service · Santa Cruz

➢ Leadership: Led weekly interactive study sessions with 15 students each time ➢ Proactivity: Studied relevant material beforehand and prepared session material on a weekly basis ➢ Flexibility: Adjusted session content base on student performance on different course material ➢ Time Management: Allocated time blocks in sessions to optimally use time and help students ➢ Attention to Details: Keen attention to students’ feedback and their learning progress

Economics Department Peer Advisor

UC Santa Cruz · Santa Cruz

➢ Counseled and directed students to solve major related questions ➢ Promoted and facilitated with department events ➢ Managed communication with students via email and input attendance data