About
I operate at the intersection of business strategy and talent capability — translating organizational goals into scalable learning architecture that drives performance, engagement and leadership readiness.
Experience
Manager, Global Talent Development - Evalueserve University
- Led enterprise-wide talent development initiatives impacting approximately 5,000+ global employees, aligning capability architecture with business growth objectives. - Designed and operationalized skill-based learning frameworks to standardize development pathways across multi-region teams and diverse job roles. - Delivered global Leadership Development Programs focused on AI-based operations, strategic thinking, coaching capability, and performance enablement. - Partnered with senior stakeholders to translate organizational priorities into structured learning roadmaps and measurable capability outcomes. - Re-engineered onboarding experience via AI to enhance early-tenure productivity and engagement for India-based and global hires. - Developed scalable AI-led digital learning assets integrated with existing LMS (Learning Management System) ecosystem to improve accessibility and learning adoption. - Facilitated POSH and compliance programs aligned with regulatory and organizational g…
Global Training Lead & Regional Training Lead-Apme (Roles Held)
- Led global capability and role-based onboarding strategy across APME region and Global Growth Office. - Partnered with Global Advisory Council and Regional Leadership to design and implement structured role-based skill matrices, capability frameworks, and baselining processes along with creating learning roadmaps for the employee lifecycle. - Facilitated cross-regional stakeholder forums to capture evolving business requirements and align learning interventions with strategic priorities. - Established and managed a centralized Center of Excellence SharePoint platform as a single source of truth for automated training governance, documentation, and global resource access. - Designed and deployed leadership development programs globally like Relationship-Based Sales, Salesforce Basics, Persuasive Writing, Proposal Writing, etc., strengthening strategic thinking and coaching-led performance enablement. - Managed training dashboards, certification trackers, and LMS (Learning Management S…
Project Lead - Quality and Service Delivery at Delhi International Airport Limited
- Developed client proposals, pitch presentations, and design documents for domestic enterprise clients across aviation, telecom, and manufacturing sectors. - Drafted award submissions articulating business excellence practices (Golden Peacock – Delhi Airport). - Conducted Training Needs Analysis (TNI), translating business requirements into structured capability solutions. - Led Train-the-Trainer governance, ensuring standardized delivery and quality adherence. - Designed assessment and reporting frameworks to measure effectiveness and ROI. - Coordinated cross-functional stakeholders to ensure timely execution and client satisfaction.
Leadership and Soft Skills Lecturer
HT Media - Bridge School of Management · Gurgaon, India
- Designed and delivered leadership communication curriculum for management graduates and working professionals. - Developed assessment frameworks and conducted interview readiness workshops.
Training and Quality Manager
TCS e-Serve International Ltd.
- Identified capability gaps through client feedback and translated requirements into structured development interventions. - Managed training calendars, reporting dashboards, and quality governance across client operations. - Prepared action plans based on quality analytics and performance reviews. - Led transition training for new business verticals, ensuring operational readiness. - Developed communication plans and stakeholder reporting mechanisms.
Asst Manager
Essar Aegis - BPO
- Led new hire training and introduced structured certification frameworks. - Developed process documentation, e-learning modules, and training dashboards. - Implemented supervisor roadmaps and quality assessments.
Cse
Vertex BPO
Education
St .Thomas
Hons, English
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