About
A motivated professional with a strong background in sales, logistics, supply chain, marketing, and customer service. Known for thriving in team environments, I excel at translating creative ideas into successful projects. Eager to embrace new challenges, I have a genuine enthusiasm for continuous personal and professional development.
Experience
Manager - Customer Success Latam Team
• Define and execute account management strategy across LATAM, driving growth and retention in a $10M+ portfolio • Partner with senior leadership to set revenue targets, prioritize high-impact accounts, and guide strategic initiatives • Champion process improvements and reporting to enhance client experience and team performance • Drive the team to surpass quarterly targets by focusing on both renewals and new business opportunities
Account Management Team Lead Latam
• Mentored and coached a team of account managers, improving client renewal rates by 90% • Oversaw key client accounts, ensuring satisfaction, retention, and identifying upselling opportunities • Managed day-to-day operations of client accounts, ensuring service delivery and identifying upsell opportunities • Collaborated with cross-functional teams, including Sales, Marketing, and Product Development, to align strategies and deliver comprehensive solutions that meet clients' needs
Key Account Manager Latam
Tive Inc · Boston, Massachusetts, United States
• Developed a deep understanding of the key clients' business objectives, challenges, and opportunities • Cultivated and maintained strong relationships with key stakeholders within the client organizations • Proactively engaged with our client base to achieve successful renewals while strategically upselling and cross-selling our hardware and software services • Maintained and nurtured a dynamic pipeline of anticipated opportunities to consistently achieve quarterly quotas
Account Manager Latam
Tive Inc · Boston, Massachusetts, United States
• Built and maintained relationships with customers in the Latam region to continue to grow their business • Maintained a comprehensive knowledge of my 60+ clients to fulfill their needs • Sought opportunities for higher level assets and responsible for exceeding KPI’s • Strong communication and collaborative skills to uncover problems and actively work to solve them • Forecast collections and potential growth from existing clients to accurately set my own goals
Logistics Account Manager
COSENTINO · Miami-Fort Lauderdale Area
• Managed the Fort Lauderdale region, ensuring all client accounts were stocked with samples and the latest color collections. • Partnered with internal teams and distribution centers to streamline deliveries and optimize logistics operations. • Supported sales teams by ensuring product availability for client presentations and showroom displays.
Marketing Analyst
COSENTINO · Coral Gables, Florida
• Ensured inventory levels were sustained to support the sales of all locations for all the marketing tools • Provided daily, tactical support on purchasing projects for 50+ centers using a data base system SAP • Managed relationships with vendors to ensure we received the best quality and price for our purchases
Marketing Intern/Administrator
COSENTINO · Coral Gables, FL
• Maintained sponsorship budgets for all centers, updating & reporting latest purchases • Performed daily review of all pending POs to be served and solve all issues related to IT systems • Processed MIGOS – receiving the PO, sharing PO with the Accounting department • Managed customer service emails regarding companies’ websites Cosentino shop and Lowe’s Cosentino • Collaborated with the brand manager making sure projects were well written and complete
Bank Teller
Wells Fargo · Weston, FL
• Processed 40+ customers’ deposits, withdrawals and payments on a daily basis with extreme attention to detail • Followed up with bank operations and security procedures by conducting all dual-control functions • Analyzed customers’ different accounts to develop their portfolios • Transferred various types of funds for customers within their respective accounts
Marketing Intern
Mirigal · Miami/Fort Lauderdale Area
• Promoted Mirigal High Voltage Oil through social media/campaigns • Created events and special appearances for Miami Magazine publication • Built campaigns on Mailchimp to keep subscribers updated on new promotions • Advertised the product to retail stores nationwide and acquired 4 new accounts
Social Media Coordinator / Store Associate
My Organic Corner · Weston, FL
• Developed, edited, published, and shared daily content on Facebook and Instagram • Provided high levels of customer satisfaction through excellent service • Engaged with customers through social media marketing • Handled daily cash transactions with customers as well as issue receipts and refunds
Sales Associate / Cashier
Kate Spade & Company · Sunrise, FL
• Approached roaming customers and began conversations to determine buying preferences • Enhanced sales skills, interpersonal communication, teamwork, and language skills • Exceeded sales goals by 25% for 2 consecutive months
Education
Florida International University
Master of Science in Logistics and Supply Chain Management
Florida International University - College of Business
Bachelor of Business Administration (B.B.A.), Marketing
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