About
I am an experienced practice operations and systems leader with over a decade of success optimizing veterinary practice management systems, streamlining clinic workflows, and driving improvements that elevate both team performance and client experience. As the Integration Director at Hippo Veterinary Group, I specialize in leveraging technology and process design to support seamless operations across multi location veterinary practices. My professional journey started on the practice floor and evolved through progressive leadership roles, giving me a deep understanding of both clinical workflow and operational strategy. I thrive at the intersection of technology, people, and clinical care. I identify opportunities, solve complex problems, and bring teams together around practical and sustainable solutions. I am passionate about creating intuitive and efficient systems that enhance everyday work, supporting teams through change with empathy and clarity, aligning tools and processes with…
Experience
Hospital Administrator/Practice Manager
Gilbert Queen Creek Emergency Veterinarian & Specialty Center · Queen Creek, Arizona, United States
Present
Hospital Administrator
Scottsdale Veterinary Clinic · Scottsdale, Arizona
Client Services & Collections Manager
Scottsdale Veterinary Clinic · Scottsdale, Arizona
Maintain office reception area including greeting guests, managing inventory and keeping clear counter presentation. Maintain employee and training records on software and POS. Perform register reconciliation between terminals, cash drawer and client software. Provide training to new staff on internal and external communications to increase effectiveness between doctors, staff and clients. On-call to respond to urgent concerns. Coordinate internal projects including social media outreach, client experience improvement program, collections program Refined online appointment requested process, and implemented Angel Fund program to assist clients with limited resources to increase customer satisfaction and retention. Act as primary point of contact for customers by handling complaints, inquiries and requests through problem resolution and active listening. Educate clients about Company services to increase business. Review and process 20-30 client collections on a weekly basis.
Office Manager
Managed accurate and timely processing of accounts receivable and accounts payable using QuickBooks. Coordinated vendor events, and managed vendor relations to negotiate pricing and payments. Created customer jobs, shipping and QB tracking procedures and systems to ensure effectiveness of operations. Processed payroll on a weekly basis using QuickBooks. Completed customer orders, and handle customer inquiries and complaints through problem resolution and active listening. Manage office supplies and inventory to ensure efficient operations.
Education
Northern Arizona University
Rio Salado College
ASE Certification, Automobile/Automotive Mechanics Technology/Technician
Rio Salado College
Microsoft Office and Desktop Publishing
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