Tonya Henley

Practice Manager

Banfield Pet Hospital · Columbus, Ohio Area

Present

Responsible for total operations of hospital and to ensure the highest quality of veterinary care, exceptional client service, associate engagement, and maximum productivity of the veterinary medical team. In partnership with the Chief of Staff, ensures good communication with clients, associates, field leadership, Central Team Support, and PetSmart, and partners with the PetSmart Store Director, Salon Manager, Training Manager and Pets Hotel Manager (if applicable) to optimize growth of both businesses. The Practice Manager partners with the COS (if applicable) to operate an effective and productive hospital team, ensure a safe and engaging hospital environment, and improve both the medical quality and business performance of the hospital

District Manager- Business Dining

Aramark · Indiana, Kentucky & Ohio

Accountable for $16 million in sales, $18 million in revenues, 12 direct-report General Managers, Food Service Directors plus 11 indirect report Executive Chefs and Food Service Managers, with total of 160+ employees; across 16 locations and 12 Client families. • Upon completion of the first year in the District Manager role, was awarded additional responsibility where my Ohio portfolio was expanded to include Indiana & Northern Kentucky. Achieved the Regional Top Sales award for growing new business by $10.5M and 100% Client retention two-years running. • Provide overall planning and direction to achieve operating and financial goals while motivating team to drive great customer & guest service that drives client retention. • Develop and communicate district forecasts and plans. • Fully responsible for recruiting, training and succession planning of overall district. • Maintain community relations while participating in professional and civic activities. • Interact regularly with clie…

Operations District Manager

Kmart Corporation · Ohio

Received multiple rapid promotions to positions entailing progressively expanded responsibilities, culminating in most recent role with accountability for $145 million in sales, $15 million in variable revenues, 13 direct-report Store Managers, Store Directors, and Co-Managers plus 32 indirect report Operation Managers and Assistant Managers, with total of 900+ employees; Profit and Loss (P&L) oversight includes operations of 12 store units in both rural and urban markets.

Store Director

Kmart Corporation · Ohio

Directly accountable for up to $35 million in total annual store revenue and 150 employees at 154,000 square foot facility offering groceries, apparel, home furnishings, and gasoline; drove business results through effective teambuilding, merchandising, and coaching of Management Team and Associates in areas of retail revenue growth, expense management, marketing, merchandising, process execution, and customer service. Span of responsibilities included accomplishments in 5 functional areas, including Administration & Operations, Training & Development, Marketing, Customer Service, and Compliance.

Management & Recruiting

Kmart Corporation