About
Experienced senior leader in building and growing teams, driving strategy and change, and maintaining the focus on customer and employee happiness while striving for operational excellence in a fast paced environment. Specialties: Strategy, Process Improvement, Team Building, People Development, Data Analytics, Problem Solving, Subscription Models, Customer Care, Fulfillment, eCommerce, Human Resources, and Solution Design, Development and Implementation
Experience
Advisor
Friendbuy · Los Angeles, California, United States
Lead Customer Success Team and advised product, sales and operations areas for optimization.
Management Consultant
GameFly, Inc. · Los Angeles, California, United States
Senior Vice President - Operations
GameFly · Los Angeles
Overall responsible for Business Analytics, Customer Care, Distribution, Human Resources, and Technical Operations teams.
Vice President - Business Solutions
GameFly · Los Angeles
Overall responsible for defining, designing, implementing, and supporting operational processes and tools including the use of custom and packaged solutions spanning across finance, merchandise, distribution, and customer care. Led the development and expansion of the Customer Care and the Operations teams.
Vice President - Client Services
Zamba Solutions
Responsible for overall delivery of consulting projects, quality assurance and resource management Established and maintained strategic partnerships with software partners Served as a Client Partner focused on selling and delivering custom developed and packaged CRM solutions
Manager - Strategy, Solutions & System Consulting
Education
University of Wisconsin-Madison
Bachelor of Science, Engineering
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