About
Just about everyone today recognizes the impact of improving customer experience on profitability. Nevertheless, most decision-makers struggle with meaningfully improving customer experience because of a few key factors: 1. Quickly changing market trends and customer preferences. 2. Deciding what factors to improve, between many. 3. Getting buy-in from diverse stakeholders within the company. This is the problem that Clootrack helps to solve, with a unified view of changing customer experience across touch points. Clootrack’s powerful AI engine easily tracks customer experience data from first and third-party touch-points to give you actionable insights on consumer pain points and brand adoption drivers. Drop me a message if you would like to see some CX insights for your brand. Cheers!
Experience
Co Founder/Cto
Clootrack Sofware Labs Private Limited · bangalore
Present
A cool new engine for text analysis. Discover customer voice.
Co Founder
Attendesign
Attendesign is an effort to provide custom solutions for small and medium enterprises and make them ready to take on the challenges of an increasingly connected world
Cro
Vittala International Institute of Ophthalmology
Project Design, Management and Implementation including project and financial reporting, day-today implementation, quality control and legal compliance. Liaison with partners, medical establishments, local and national government and certification agencies.Design of patient education films and literature in local languages. Fund Raising: Identifying specific funding agencies and donors to support the projects. Grant writing, fund raising and managing the funding process and relationship with donors Finance: Responsible for financial controls and audits compliant with Indian and European GAAP Design and implementation of internal controls and systems, banking, invoicing, inventory and vendor management, patient satisfaction, insurance documentation, receivables management. Developing payment and revenue sharing mechanisms with partner establishments and medical professionals for sustainability of projects Information Technology: Development and implementation of completely paperless IT…
Principal, College of Optometry
Vittala International Institute of Ophthalmology · Bangalore
Also taught physics, electronics and computer science to paramedical optometry students.
Consultant
Prabha Eye Clinic and Research Center · Bangalore
General administration, finance and audit, information technology
Cto
aisoft technologies India P ltd/Zee Technologies Kuala Lumpur · Kuala Lumpur, Malaysia, Bangalore India
Simultaneously employed by AI Soft Technologies, Bangalore and their collaborator Zee Technologies Malaysia. Began as Senior Project Manager, and promoted to CTO in 2001 Jan. Instrumental in client interaction, market development, technology selection integration across logistics, ERP and internet applications. Designed and developed systems for very large databases for internet based content management systems, Maintenance Repair Overhaul systems and airline ticketing systems. Managed development teams across American, European and Far East Asian sites. Clients included large banks, airlines, logistics companies, internet start-ups and technology companies
Development Lead Manager
Infopac Software India Ltd · Bangalore
Project Manager and Development lead of a 35 member development team at Infopac Software India, Bangalore. Designed and developed a Data Quest award winning MSME ERP with clients across manufacturing, logistics and distribution. Handled technical design of end user customization and implementation across multiple sites.
Technical Support Member
Magic Software India · Hyderabad
Senior Technical support member at Hyderabad, Magic Software India Limited (a subsidiary of Magic Software, Israel). Involved in customer training, technology evangelization and development support for RAD tools, application development and migration.
Area Manager
datapro information technology India
Responsible for Novell, Magic and Microsoft Authorized Training Centers, involved in franchisee management, technical customer support and general administration including financial reporting and human resources management
Faculty Member
datapro information technology india · Bangalore
Faculty member at Datapro Information Technology Limited at Bangalore. Involved in training for students, corporate clients and specialists on CAD/CAM, , C/C++COBOL, and Microsoft tools. Also Autodesk Certified Trainer during this period
Technical Team Lead
ultra business machines (TVS) · Madurai
Involved in compiler development for Fortran 77 and customization of CAM systems and in training and faculty development in CAD/CAM systems
Technical Team Member
SCBCSL Software India Ltd
Technical team member at SCBS Software I Ltd, Mumbai ( Later part of Square D Software India). Involved in power systems controller development using SCADA and C, and in end user training and implementation experience across client sites in Europe, India and SE Asia. Received training in software quality assurance and usability testing.
Education
Bangalore University
Bachelor’s Degree, Physical Sciences
Professional Institute of Computer Education
PGDIP, Computer Programming, Specific Applications
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