Sophia Klewer

Chief Operating Officer

PREVENCY® · Wuppertal, Germany

Present

As the COO of a fast-growing startup, I’ve led efforts in comprehensive market and competitive analysis, uncovering opportunities to expand into public sector, defense, and education markets. By spearheading international projects and agile teams, I’ve enhanced operational efficiency, while optimizing delivery and boosting productivity. 🌟 One particular success was the transformation of the previously project-based business model into a scalable SaaS model. My responsibilities include: 🔹 Initiated and managed cross-functional international projects, adopting agile frameworks to improve project delivery and team performance. 🔹 Advised high-profile clients in crisis management, including military, business, and public sector clients, on reputation management and crisis communication. 🔹 Drove strategic business growth through market analysis, stakeholder engagement, and partnerships. 🔹 Managed day-to-day operations, budgeting, financial planning, and resource allocation, implementing…

Consultant (Crisis Management, Crisis Exercises and Resilience Building)

PREVENCY® · Wuppertal, Germany

Next to consulting in digital resilience and crisis management, I focused on developing and executing strategic initiatives to drive market expansion and innovative product development. 🌟 I was responsible for leading the creation of our proprietary crisis simulation software, guiding it from concept to MVP, and successfully launching it to market. My responsibilities included: 🔹 Led market and competitive analysis, identifying new business opportunities and strategic growth areas. 🔹 Implemented agile methodologies, streamlining product development processes and enhancing quality. 🔹 Managed software projects, collaborating with developers and data analysts to ensure successful integration of technical requirements. 🔹 Delivered crisis management consulting, leading workshops, and facilitating crisis simulations for international clients. 🔹 Developed new business strategies, contributing to the company’s overall growth and market presence.

Junior Consultant (Crisis Communication and Crisis Management)

PREVENCY® · Wuppertal, Germany

In my role as Junior Consultant, I supported the execution of crisis management and crisis communication projects. I worked closely with clients to help define project milestones, manage risks, and ensure timely delivery. I contributed to the development of crisis communication strategies and led training sessions designed to strengthen clients’ preparedness for crisis situations. My responsibilities included: 🔹 Supported planning and implementation of crisis management projects and agile project management (SCRUM). 🔹 Created crisis management manuals and communication plans, helping clients respond to potential crises proactively. 🔹 Delivered training and workshops, educating clients on effective crisis communication strategies and management practices. 🔹 Collaborated on internal marketing efforts, enhancing the company’s strategic positioning in the market.

Founding Member at the Forum

Crisis Lab

Present

Co-creating a trusted space where senior crisis professionals exchange knowledge, strengthen professional networks, and advance best practices. Our mission is to shape the future of crisis management and amplify impact through collaboration and innovation.

Course Instructor

Crisis Lab

Present

Instructor for the course "Innovative Crisis Exercises: From Design to Execution" in which participants will learn the skills to design, run, and evaluate crisis exercises for high-stakes events.

Lecturer (Digital Crisis Management & Communications)

Leipzig School of Media

Present

As a lecturer for the “Digital Crisis Management” course, I design and deliver dynamic learning experiences focused on equipping students with both the theoretical knowledge and practical skills needed to navigate and manage digital crises. I develop and implement crisis communication modules, as well as hands-on simulations and crisis exercises, to prepare students for real-world challenges. My responsibilities include: 🔹 Creating and delivering comprehensive learning units on crisis management, integrating both theory and practical application. 🔹 Developing and facilitating crisis simulation exercises, providing students with realistic, practice-oriented experiences to enhance crisis management skills. 🔹 Adapting course content to address emerging trends and challenges in crisis communication, ensuring students are prepared for the ever-evolving digital landscape.

Freelance Journalist

Radio Siegen · Siegen, Germany

As a Radio Journalist, I was responsible for researching, producing, and delivering in-depth news reports that kept audiences informed on the latest developments across various topics. My work included writing, interviewing, and presenting, where I worked collaboratively with teams to ensure the accuracy and relevance of the information shared. My responsibilities included: 🔹 Conducted thorough research to produce well-informed and balanced news reports on current events and developments. 🔹 Interviewed subject matter experts and key individuals to obtain crucial information for reports. 🔹 Wrote and edited engaging content for both radio broadcasts and online platforms, ensuring clarity and accessibility for diverse audiences. 🔹 Produced and edited high-quality audio contributions for live broadcasts, incorporating sound bites and interviews to enhance storytelling. 🔹 Presented news programs, delivering breaking news and updates with clarity, authority, and engaging communication s…

Data Analyst

Student Advisory, University of Siegen · Siegen, Germany

I contributed to different data-driven projects that supported academic research and strategic decision-making. My role focused on applying data analysis techniques to provide actionable insights and enhance internal processes. My responsibilities included: 🔹 Executed data queries to support analysis and decision-making. 🔹 Analyzed study data to identify trends and inform recommendations. 🔹 Created and interpreted reports to communicate analysis results to stakeholders. 🔹 Applied insights to optimize workflows and improve department efficiency.

Student Research Assistent

University of Siegen (Deparment for media aesthetics) · Siegen, Germany

In this role, I supported the Chair of Media Aesthetics in advancing its research agenda while managing communication efforts to enhance the visibility of the department's work. My responsibilities involved both public relations and research project coordination. My responsibilities included: 🔹 Managed PR and public relations efforts to promote science communication and elevate the Chair's public profile. 🔹 Assisted in the design, coordination, and execution of research projects, ensuring smooth project flow and timely deliverables. 🔹 Produced detailed technical documentation and engaging presentations to effectively communicate research findings to both academic and broader audiences.

Customer Relationship Management

Krombacher Brauerei Bernhard Schadeberg GmbH & Co. KG · Siegen Area, Germany

In this role, I was responsible for strengthening customer relationships and enhancing brand loyalty through targeted loyalty programs and community engagement. I supported in maintaining and expanding B2C customer relationships to ensure high satisfaction and long-term loyalty. My responsibilities included: 🔹 Supporting in development and implementation of customer loyalty programs, including the creation of a dedicated fan community to deepen brand engagement. 🔹 Planned, organized, and executed community events to foster stronger brand loyalty and customer connection. 🔹 Evaluated customer satisfaction through SAP, identifying insights and developing improvement measures to enhance service quality.

Video Producer

FIUMU · Siegen, Germany

As an Online Video Producer, I was responsible for the full production cycle, from initial concept to final video delivery, ensuring each project met the client’s vision and marketing goals. Hence, I managed the planning, coordination, and execution of video productions for diverse client projects, ensuring timely and high-quality delivery. My responsibilities included: 🔹 Developed customized video concepts based on client requirements, aligning with their marketing objectives and target audience. 🔹 Maintained close communication with clients throughout the production process, ensuring regular updates, feedback, and adjustments to meet expectations. 🔹 Led and mentored interns, fostering their growth in video production while maintaining high production standards and quality control. 🔹 Ensured the final product was polished and optimized for online marketing, meeting both creative and technical specifications.

Internship (Videoproduction)

FIUMU · Siegen, Germany

Internship (Public Relations)

Golfhotel Vesper · Wuppertal, Germany

- helping to plan and organize events - working on the hotel's own magazine and webpage