About
I am an experienced facilitator, training manager, and assessor with over 18 years of expertise spanning the BPO, telecom, and BFSI industries. Throughout my career, I have worked with leading organizations such as ICICI Prudential Life Insurance, Vodafone India, JP Morgan Chase, and SBI Cards, contributing to their learning and development initiatives and enhancing workforce capabilities. My experience in Client Relationship Management and talent development has allowed me to cultivate a deep understanding of people dynamics, leadership growth, and organizational development. I specialize in designing and delivering impactful training programs tailored to diverse business needs, ensuring employees are equipped with the skills and knowledge necessary for success. With a strong grasp of organizational culture and work processes, I am adept at creating customized learning interventions that improve workforce productivity and operational efficiency. My core strengths include facilitation,…
Experience
Circle Training Manager
Bajaj Allianz Life · Bhopal, Madhya Pradesh, India
Zonal Induction Relationship Manager
ICICI Prudential Life Insurance Company Limited · Bhopal, Madhya Pradesh, India
Project Manager
Hybrid BI solutions pvt lt · Bhopal, Madhya Pradesh
Sr. Executive
Vodafone · Bhopal
Financial Service Advisor
JPMorgan Chase · Mumbai
Responsible for strengthening relationships with all the Valuable credit card holders of J. P. Morgan Chase Bank. Maintaining cordial relations with all our cardholders by way of personalized interactions and continually working on new ways of enhancing customer experience. Full comprehensive knowledge of all the products, processes, policies and FEDERAL LAW bank regulations. Ensure customer retentions and churn of high value customers is under control and as per the targets. Ensure timely resolution of customer complaint, requests and enquiries captured during the calling. To drive & enhance sales of value added products. Cross selling and up selling of products/ services and proactively informing customer about new products/ services.
Education
Indian Institute of Management Visakhapatnam
Senior management
Delhi University
B.A. (Hons) Political Science
St Joseph Convent Bhopal
12th CBSE Board, Humanities/Humanistic Studies
Symbiosis Centre for Distance Learning
PGDBA, Human Resources Management/Personnel Administration, General
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