Sierra Cashman

Practice Manager

Banfield Pet Hospital

Present

Management of veterinarians and support staff in alignment with the principles of practice outlined by MARS association. Facilitation of inventory control and management to ensure availability of gold-standard care. Active recruitment and training of staff members and externs. Direct involvement in staff support, including but not limited to providing physical support to patient care teams. Onboarding of support staff and employee veterinarians. On floor supervision of all staff skill sets and curation of plans for development of team members. Client communication and de-escalation, primarily focused in client retention.

Practice Manager

Robinson 24-Hour Veterinary Hospital

Facilitation of equipment, product, and operation systems in a state-of-the-art new build emergency veterinary facility. Partnership directly with vendors and manufacturer representatives to ensure fluidity of patient care. Recruitment and training of over 40 staff members that provide support to the high volume patient caseload. Onboarding of support staff and employee veterinarians. Management of inventory for both general practice and emergency services. On floor supervision of the skillsets being developed for the team members. Client communication and de-escalation. Corrections to accounts receivable and facilitation of delinquent financial collections.

Veterinary Practice Manager

NewDay Veterinary Care · Jacksonville, Florida, United States

Direct management of support staff and relief veterinarians. Recruitment of new staff members for home hospital as well as facilitation of hiring for sister locations. Direct coordination with the Resort manager for the alignment of the best care practices and mutually beneficial partnership within the facility. Maintain and record all inventory for home location, in addition to housing inventory for multiple facilities. Coordination with the marketing and development team to facilitate the public relations for the facility.

Wellness Center Supervisor/Practice Manager

VetIQ Petcare

Educate and recommend products and services that align with the best quality of care for patients. Recruit and instruct all new employees on clinic flow and client education in multiple locations. Work alongside the management team within the host locations to achieve mutually beneficial goals. Maintain and record all inventory for multiple clinics. Coordinate and execute marketing strategies, including but not limited to; Grand Opening events, local business partnerships, and community outreach programs. Develop and maintain policies related to the COVID-19 pandemic for the safety of staff and clients.

Veterinary Technician

Case Veterinary Hospital · Savannah, Georgia, United States

Supported veterinarians in a 6-doctor private practice specializing in canines and felines. Performed diagnostics, administering medications and vaccinations, and dispensed preventatives. Ensured proper clinic flow by facilitating staff placement thus guaranteeing that all patients received timely and compassionate care. Effectively communicated with clients regarding medical conditions and appropriate scheduling. Maintained security and balanced closing account totals.

Team Supervisor- Rig Supervisor

VIP Petcare · Raleigh, North Carolina, United States

Oversaw the setup and flow of the clinics. Assisted clients in selecting the best services for their individual pets. Safely restrained animals for vaccinations and blood draws. Collected payments and correctly dispensed heartworm, flea, and tick preventatives.

Head Cashier

Rack Room Shoes · High Point, North Carolina, United States

Provided prompt and helpful service. Utilized computers and record keeping systems to keep an accurate and resourceful inventory.

Hostess

Blue Rock Pizza and Tap · High Point, North Carolina, United States

Responsible for keeping an accurate record of all customers and assisting the wait staff as needed to satisfy the full needs of customers. Managed all call-in orders and facilitated business calls for management.

Head Cashier

Plato's Closet

Worked in close contact with the public to provide complete service in a timely manner. Used POS systems to pay-out to the public, finalize purchases, and keep accurate inventory levels.