Siddharth G.

Training Manager - Special Projects

Sarovar Hotels & Resorts · Gurugram, Haryana, India

Present

1. Spearheaded pre-opening training initiatives for new hotels within Sarovar, Louvre, and Radisson portfolios, ensuring seamless transitions and alignment with brand standards. 2. Developed and implemented a comprehensive mystery shopper framework to enhance service quality and guest satisfaction across Sarovar Hotels. 3. Managed Sarovar’s E-Learning platform as an Administrator, facilitating employee enrollment in tailored learning programs to support career growth and skill development. 4. Created dynamic E-Learning modules using various tools, guaranteeing engaging content delivery and maximizing employee learning outcomes. 5. Provided operational support to hotels as directed by the CEO, ensuring efficient day-to-day functions and guest satisfaction. 6. Conducted rigorous Brand Standard audits for hotels, collaborating with General Managers to devise effective remedial strategies and maintain brand excellence.

Training Placement Officer

IMS UNISON UNIVERSITY · Dehradun, Uttarakhand, India

I have taken the following responsibilities as the leader of student internships and placements at the university: 1. Successfully established Memorandums of Understanding with three 5-star hotels to provide more placement opportunities for students. 2. Conducted various Corporate Engagement activities like guest lectures, student training, and workshops. 3. Provided career counselling to students and helped them groom themselves to face job interviews. 4. Maintained liaison between the industry and academia to ensure continuous development of students. 5. Developed a Manager Development Program for students with basic financial analysis of budgets, GOP, and EBIT. 6. Provided soft skill and operational training to students from all schools. 7. Ensured that all students from the Hospitality school secured internships. 8. Achieved an 80% final placement rate for students from the Hospitality school.

Corporate Learning & Culture Leader

Cygnett · Gurgaon, Haryana, India

1. Liaised with all core teams of the organization to provide expert suggestions to hotel owners for reopening their hotels 2. Ensured continuous learning and upskilling of over 1200 employees across 25 hotels and the current management team to reduce guest complaints and improve NPS scores 3. Drafted and executed various new procedures to handle the COVID-19 pandemic across the brand 4. Responsible for changing and improving the work culture of the organization as a Human Resource specialist 5. Conducted virtual audits of hotels to ensure that all standard procedures were followed before reopening the hotel 6. Led and conducted senior management training in Quality Management and completed various training-related projects within the organization using basic Design Thinking 7. Developed management training and operations training programs for organizations to infuse new talent

Corporate Learning & Development Leader

Ananta Spa & Resorts · Jaipur Area, India

1. I successfully established the training and quality function from scratch, demonstrating my ability to build a strong foundation for the organization. 2. Through continuous employee dialogues and proactive issue resolution, I ensured that all employee concerns were addressed promptly and effectively. 3. I drove various training-related projects within the organization using Design Thinking, resulting in improved performance and increased employee engagement. 4. I developed standard operating procedures for all departments in every hotel, streamlining operations and improving efficiency. 5. I developed brand standards for all of the organization's brands, ensuring consistency and strengthening the organization's reputation. 6. I led and conducted Senior Management training in Quality Management, sharing my expertise and knowledge with key decision-makers in the organization. 7. I developed Management and Operations training programs for the organization, successfully introducing new…

Assistant Vice President - Operations

GENPACT LLC · Hyderabad Area, India

1. As the client interface, I had the privilege of interacting with clients at all levels, from CXO to PMO, and discussing the planning and execution of the agreed-upon transition methodology. My role was critical in ensuring that we achieved positive Net Promotor Scores during transitions, and I'm proud to say that we achieved a 100% positive score. 2. In the hospitality industry across the UK and USA, I led the transition of over 450 FTEs, and I also handled transitions for various industries, including hospitality, auto, gas, and power. 3. Through my leadership, we were able to successfully maximize AOI%, hire and retain teams, generate revenue, and manage the business-level P&L. 4. I also led the Knowledge Transfer team of the vertical to ensure seamless knowledge transfer and was responsible for proactively informing all client functions about future concerns due to any strategy change, whether internal, external, people, or product-related. 5. To achieve targeted accuracy, I used…

Manager - Learning & Development, Taj Deccan

Taj Hotels Resorts and Palaces · Hyderabad Area, India

1. Successfully managed all training programs, Hotel Balance Score Card, and Business Excellence activities for the hotel. 2. Created and implemented Standard Operating Procedures for Front Office and Reservations across 38 Taj Premium hotels. 3. Designed and implemented new brand standards and standard operating procedures for all 38 Taj Premium hotels. 4. Conducted various types of training, including modular and E-Learning sessions, for employees and leaders. 5. Received the highest training certification award from Taj Premium hotels. 6. Certified as an Assessor of Business Excellence in Tata Companies based on the Tata Business Excellence Model derived from the Malcom Balridge Model of USA. 7. Conducted Quality Management training for executives in the hotel. 8. Part of the operational pre-opening team of SYN Asian Grill & Bar with Taj Decan in Hyderabad, India. 9. Created foreign language training videos.

Asst Manager - L&D - Jai Mahal Palace

Taj Hotels Resorts and Palaces

1. Handled all training and business excellence activities in the hotel 2. Developed the hotel's balance scorecard 3. Specialized in training the front office staff 4. Conducted training on Taj brand standards, attitude, and behavior 5. Created various modular training programs, including e-learning for employees 6. Received the highest training certification award in Taj premium hotels 7. Certified assessor of business excellence in Tata companies, using the Tata Business Excellence Model derived from the Malcolm Baldrige Model of the USA 8. Provided training on quality management to executives in the hotel 9. Prepared and analyzed performance dashboards for staff 10. Analyzed the top complaints of the departments through the Why-Why concept and eliminated them through training or reworking the process.

Duty Manager - Jai Mahal Palace

Taj Hotels Resorts and Palaces

1. Managed a team of 20 members in the Front Office and oversaw a team of 5 Guest Relation Executives. 2. Achieved a 99.8% accuracy rate in handling reservations, resulting in several positive appraisals from guests and management. 3. Successfully up-sold and cross-sold hotel facilities to guests, resulting in a significant increase in revenue. 4. Achieved the highest Average Room Rate, Revenue Per Available Room (RevPAR), and RevPAR Premium. 5. Maintained a RevPAR Premium of 1.8 for six consecutive months. 6. Conducted training for new joiners and staff as a Certified Taj Departmental Trainer, helping to maintain high standards of service. 7. Won the Taj Award for Business Excellence for Best Customer Information System Team by maintaining a 0.01% error rate in guest profile updates for consecutive 11 months. 8. Analyzed MIS reports to improve operational efficiency. 9. Identified the top complaints of the department using the Why-Why concept. 10. Eliminated complaints to improve inte…

Guest Service Executive - Fortune Select Global

ITC Fortune Select Hotels · Gurugram, Haryana, India

1. Achieved a 99% accuracy rate in handling reservations, ensuring seamless guest experiences. 2. Successfully maintained ARR, RevPAR, and RevPAR Premium at 1.3, optimizing revenue streams. 3. Cultivated and nurtured relationships with corporate bookers, fostering repeat business and referrals. 4. Spearheaded efforts to maintain a robust 85% occupancy rate during the inaugural three months of hotel operations. 5. Implemented cross-selling strategies for various Fortune Hotels, driving revenue diversification and brand exposure. 6. Pioneered cross-selling initiatives at the front office, enhancing guest experiences and promoting F&B service offerings. 7. Conducted comprehensive training programs for new team members, ensuring alignment with hotel standards and procedures. 8. Managed VIP arrivals and departures, delivering personalized services to high-profile guests. 9. Successfully oversaw shifts, ensuring smooth operations and guest satisfaction around the clock. 10. Generated and ana…

Front Office Assistant - Ananda in the Himalayas

IHHR Hospitality Private Limited · Narendra Nagar, Uttarakhand

1. Managed reservations and acted as the main contact for regional sales offices. 2. Maintained an average room rate of Rs. 11000 per month and Rs. 10500 for the year. 3. Prepared management information reports and reservation statistical reports. 4. Worked different shifts. 5. Handled group arrivals and departures, as well as individual arrivals and departures. 6. Worked as a concierge and provided assistance to guests. 7. Managed cashier functions and handled training for new team members. 8. Managed guest relations and supported the creation of departmental profit and loss accounts. 9. Handled night audit functions and acted as the independent in-charge of night shifts in the absence of a night manager. 10. Acted as a personal concierge for VIP guests and managed key inventory.