About
Experienced in the work cultures of Service and Product based industries || Technical and Infrastructure Support || Sales Operations || Reporting and Analysis || Technology and Fundamentals of Programming
Experience
Customer Experience Analyst
Hammerhead · Bengaluru, Karnataka, India
Specialist, Global Business Services
Dell Technologies · Gurgaon, India
Responsible for revenue retention for held purchases. Reporting and Statistical analysis of Orders. Working on the financed or non financed orders which get stuck due to technical issues or any issue from a Customer’s end.
Sr. Assistant, Quality Operations
Dell Technologies · Gurgaon, Haryana, India
Worked as a Chat Quality Auditor for the Sale Chats attended by representatives. Worked on weekly reports which were sent to our Stakeholders
Infrastructure Specialist
IBM India Private Limited · Bengaluru Area, India
Administering the PC refresh project for Client and its employees. Providing administrator support over the E-mail and Chat. Managing application and network support. Channeling the escalations to respective departments.
Programmer Analyst (Pat)
Cognizant Technology Solutions · Chennai Area, India
Training focused on Programming Fundamentals, ANSI SQL, Core Java and Professional business etiquette. Brief knowledge of the Middle ware web based services. Project Undertaken:- Console based gaming application in which Java, MySQL, J Unit, etc. technologies were used.
Technical Support Executive
SysTweak - The Phone Support
Working in a Business to Customer Environment, providing technical support for Windows based queries of End Users.
Education
Uttarakhand Technical University
Bachelor of Technology (B.Tech.), Information Technology
Central Board of Secondary Education
Intermediate, Science
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