Shreya Pillai

Executive - Sustainability

CBRE · Bengaluru

Present

• Led end-to-end ESG reporting and sustainability initiatives for Allstate, a Fortune 500 client, including data collection, validation, analysis, and final disclosures aligned with global frameworks (e.g., GRI, SASB, TCFD). • Consolidated and analysed environmental data (energy, emissions, waste, water) to track performance against sustainability targets and identify improvement opportunities. • Developed and maintained robust ESG data repositories and dashboards, ensuring data integrity, traceability, and audit readiness. • Initially based in Pune for onboarding and transition; currently operating from Bengaluru.

Research and Development Communications Associate

Community Dreams Foundation · Boston, Massachusetts, United States

• Led ESG-focused policy research to support clean energy incentives for underserved communities. • Managed large-scale data analysis on energy equity and climate justice metrics to guide sustainable development strategies. • Steered organisational communications strategy through designing and drafting stakeholder communications and policy recommendations in strong alignment with public-private partnership goals • Translated complex data into accessible messaging to drive awareness of climate action initiatives.

Senior Customer Experience Technician

Northeastern University Information Technology Services · Boston, Massachusetts, United States

Customer Experience Technician

Northeastern University Information Technology Services · Boston, Massachusetts, United States

• Delivered frontline IT support at the university help desk, efficiently managing 30+ interactions per shift and resolving technical issues for students, faculty, and staff. • Managed a high volume of calls, exceeding 10 per shift, resolving university technology issues for faculty, staff, and students using ServiceNow and 3CLogic software. • Led comprehensive training sessions for new hires, imparting essential skills and knowledge for effective job performance.

Communications and Member Engagement Intern

Planetary Health Alliance · Boston, Massachusetts, United States

Subsidiary of Harvard T.H. Chan School of Public Health • Created and deployed 50+ targeted social media campaigns, effectively executed innovative brand activation plans and communication strategies, managed media relations, and tracked communication outcomes • Acknowledged for the detailed work around Communication planning, PowerPoint content and creativity, talking points, fact sheets, and newsletters that resulted in a 20% increase in engagement on Social Media and the organizational website. • Researched, wrote, and published monthly newsletters using Mailchimp. Content curation included studying research papers, job listings, events and creating multiple manuscript graphics using Canva. • Led recurring global meetings across Africa, Asia, Europe, and the Americas with regional teams and stakeholders to deliver tailored solutions and maintain client satisfaction across multiple time zones and cultural context

Intern

GreenTalkSolutions Inc. · Boston, Massachusetts, United States

• Contributed to sustainable development initiatives as a volunteer research intern, exploring innovative farming techniques such as barrel and vertical farming. • Conducted global research on sustainable supply chain practices. • Spearheaded the management of a $10 million sustainable agriculture project across South Africa and the Caribbean islands.

Digital Marketing Intern

GlobalShala · Pune, Maharashtra, India

• Led an in-depth social media audit for GlobalShala Platforms, preparing a comprehensive report on audience insights. • Analyzed best practices for social media posting and developed a detailed consumer persona for GlobalShala's target audience.

Process Associate

Amazon · Pune, Maharashtra, India

• Resolved 80+ daily customer inquiries with a 95% satisfaction rate, enhancing user experience for UAE-based clients and streamlining logistics and technical support workflows. • Delivered tailored support to clients, handling high-volume mobility-related inquiries (shipment, cross-border logistics, delivery resolutions). • Collaborated with global supply chain and operations teams to resolve escalations and maintain seamless service levels.