Shayna Engdahl

Clinic Manager

Modern Animal · Austin, Texas Metropolitan Area

Present

Practice Manager

Banfield Pet Hospital

Led operations for one of the busiest and highest-revenue Banfield locations in the greater Austin region, generating over $3 million in annual revenue. Managed a high-performing team of 20+ associates, including 4 Doctors of Veterinary Medicine (DVMs), across a fast-paced, client-focused environment. Key responsibilities and accomplishments: • Oversaw daily hospital operations, scheduling, inventory, and client service flow • Recruited, trained, and developed medical and support teams to ensure strong performance and culture • Drove operational efficiency and team collaboration while maintaining high standards of care • Partnered with DVMs to align medical quality with client experience and business goals • Successfully balanced performance metrics, client satisfaction, and staff engagement in a high-volume setting Proud to have helped grow a thriving, supportive hospital environment while delivering excellent care to pets and their people.

Director of Patient Admissions

Central Texas Rehabilitation

Led the admissions process for a high-acuity inpatient rehabilitation facility specializing in stroke recovery, neurological conditions, and complex medical rehabilitation. Served as a key liaison between patients, families, referring providers, and clinical teams to ensure a smooth, compassionate transition into care. Key responsibilities and accomplishments: • Managed all aspects of the admissions process from referral to intake, averaging [#] new patients per month • Collaborated with case managers, physicians, and hospital discharge planners to assess medical eligibility and coordinate timely transfers • Developed streamlined workflows to reduce referral-to-admission time and improve patient access • Provided education and emotional support to families navigating post-acute care decisions • Partnered with interdisciplinary teams to maintain census goals while prioritizing quality of care • Tracked referral sources, conversion metrics, and trends to guide outreach and strategic grow…

Client Success Manager

TheKey · Austin, Texas Metropolitan Area

Successfully managed over 100 clients in the Greater Austin region. Completed in-home assessments to determine client care needs. Maintained client care plans to provide accurate and timely information to multidisciplinary teams. Organized weekly team meetings. Resolved client concerns regarding billing, insurance coverage, caregiver concerns, and more in a timely and effective manner.

Staffing Manager

TheKey · Austin, Texas, United States

Director of Health and Wellness

Pecan Ridge Memory Care · Austin, Texas, United States

Caregiver scheduling and resident assignments, working within the department budget. Coordinate admissions with executive director and marketing director including supervising move-ins to be sure accommodations are as desired and care is immediately implemented. Conduct Family/resident admission interviews and assessments resulting in care plans. Coordinate care planning with physician groups, primary care groups, home health agencies and other providers on site. Arrange for transportation as desired by the resident. Function as a liaison with families ensuring special needs/requests/complaints are addressed. Monitor staff performance, providing or arranging assistance and coaching as needed. Conduct annual or ongoing caregiver performance reviews in coordination with executive director. Coordinate staff training and in-service schedules with the executive director. Supervise the medication room and all orders, working with and supervising Medication Aides.

Emergency Room Technician

BAYLOR SCOTT & WHITE MEDICAL CENTER - ROUND ROCK · Round Rock, Texas, United States

Assists with resuscitation / CPR and emergency airway procedures. Assists in obtaining 12-lead EKGs, discontinuation of peripheral IV and heparin/saline locks, and maintenance and care of specimens for laboratory analysis. Assists with wound care, insertion of Foley catheters, and nasogastric tubes. Assists with application of orthopedic splints and dressings, measures and fits crutches and canes and instructs patients on proper crutch and cane walking.

Patient Care Technician

St. David's HealthCare · Austin, Texas, United States

• Floated to multiple units within the hospital, learning floor specific training and responsibilities. • Obtained vital signs, blood sugars, connected IVs, connected Telemetry, performed EKGs, and reported abnormal finding to RNs. • Continued patient excellence expected at SAMC, receiving several badges of recognition. • Charted all interventions and vitals in Meditech.

Lead Patient Service Representative

Austin Emergency Center · Austin, Texas Metropolitan Area

Hospice Volunteer

Encompass Home Health & Hospice · Austin, Texas Area

Participated in fun activities, including drawing and playing cards with patients each week to boost mood, improve overall memory and provide light entertainment. Provided bereavement support for families after the loss of their loved one. Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.

Patient Access Specialist

Complete Emergency Care · Austin, Texas Area

The Patient Access Specialist is primarily responsible for effective customer service for all Complete Care facilities, patients, vendors, insurance companies, referral sources, and co-workers by utilizing excellent, in-depth knowledge of company policies and procedures and insurance. Customer relations; accurate posting of data entry and batch/cash drawer balancing; time management; efficient verification of insurance plans and effectively communicating to patients their financial responsibility.