About
Passion is what drives us all, following my passion has been the fuel of my career. Working off a solid foundation of leadership skills I followed my love of improving processes, enhancing productivity and implementing solutions into the field of veterinary practice management. I find such satisfaction developing world class client service/care, helping the hospital prosper, and especially in building a team of top performers. Today I am a seasoned professional poised to leverage my management experience into reducing costs, increasing efficiency and driving sustained growth. I approach life and business with a constant drive to improve. Expertise in the following areas * Adaptability * Team Leadership * Conflict Management * Critical Thinking & Problem-Solving Skills * Training Development & Execution * Organization & Detail Oriented
Experience
Practice Manager
Banfield, The Pet Hospital · Falls Church, Virginia
Managed the hospital and ensured the highest quality of veterinary care, exceptional client service, associate engagement and maximum productivity of the veterinary medical team. In partnership with the Chief of Staff, ensures good communication with clients, associates, field leadership, Central Team Support, and PetSmart, and partners with the PetSmart Store Director, Salon Manager, Training Manager and Pets Hotel Manager to optimize growth of both businesses. Partnered with the Chief of Staff to operate an effective and productive hospital team, ensure a safe and engaging hospital environment, and improve both the medical quality and business performance of the hospital.
Education
Boston College
Master of Science - MS, Applied Economics
Brockway Area High School
High School
George Mason University
Arizona State University
Bachelor of Science - BS, Economics
Arizona State University
Bachelor of Science - BS, Psychology
Boston College
Master of Science - MS, Applied Analytics
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