About
As an IT Support Manager at fabric, I lead a team of professionals who provide top-notch technical assistance to customers. With almost four years of experience in this role, I have developed strong skills in inventory management, sales, and retail. I am passionate about delivering exceptional customer service and ensuring the smooth operation of our IT systems. I hold a Bachelor of Science degree in Public Relations, Advertising, and Applied Communication from Kennesaw State University, which has equipped me with effective communication and problem-solving skills. I am always eager to learn new technologies and improve our processes to enhance customer satisfaction and loyalty.
Experience
Senior It Support Manager
It Support Manager
Service Desk Lead
Service Desk Analyst
Benefit Specialist/ Data Entry Clerk- Contract Job
DaVita Inc. · Denver, Colorado
- Extracting general data from one program and entering it to another - Process payments for the Bridge Project - Inputting schedules into Maestro - Following up with students to confirm payments and assist with overall inquiries - Sorting and filing internal documents - Responding to all benefit questions or concerns teammates had via email - Forwarding cases to the appropriate case managers when problems arise
Office and Customer Service Assistant
StimLabs · United States
- Greets visitors and creates positive office atmosphere - Answer phone inquiries, takes customers orders, and redirects calls to appropriate offices - Enters customer order in inventory management system - Inputs new facilities for approval in the inventory management system - Follows protocol in handling the return of goods - Performs clerical duties, maintain files, etc. - Creates, edits, and updates documents and spreadsheets - Oversees sorting and distribution of incoming mail - Prepares outgoing mail (envelopes, packages, etc.) - Helps organize and maintain office common areas and place maintenance calls as necessary - Assists in planning company meeting and luncheons - Assists in maintaining office supply inventory
Operational Lead
Converse · Dawsonville, Georgia
- Managed team in processing shipment - Processed/packaged damages, transfers and supply orders - Organized yearly paperwork - Managed and Coached associates to ensure team reaches store goals
Sales Associate
Converse · Woodstock, Georgia
-Up sold products to meet sale goals -Arranged products or merchandise to their respective areas -Replenished, stocked and cleaned work area
Sales Team Lead
ANN INC (Ann Taylor | LOFT | Lou & Grey) · Woodstock, Ga
- Drove revenue and provided exceptional client experience through relationship building, product knowledge sharing, and presenting a clean, safe, well-maintained store environment. - Managed and trained team members to reach sales goals i.e. selling Loft credit cards - Aimed to achieve individual goals that support store goals - Recovered and replenished the store, while executing merchandising directives and maintaining visual merchandising presentations
Sales Associate
ANN INC (Ann Taylor | LOFT | Lou & Grey) · Woodstock, Ga
- Greeted customers and assisted them in finding merchandise - Upsold products to meet sales targets utilizing strong customer relationships - Arranged products or merchandise to their respective areas
Education
Kennesaw State University
Bachelor of Science (B.S.), Public Relations, Advertising, and Applied Communication
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