Sahaj Khandelwal

Founder

Skergo · Delhi, India

Present

Building India’s first D2C brand for ergonomically designed backpacks that promote good posture and improve spinal health

Director - Sales and Business Development

Metal and Steel India · New Delhi, Delhi, India

Present

Driving net new business development and category expansion, and spearheading digital transformation in India’s largest Stainless Steel Raw Materials Company

Founding Team and Promoter

True Palate Hospitality Pvt. Ltd. · Delhi, India

Present

We are a multi-speciality hospitality conglomerate with multiple brands across India and UAE. Key Brands: • One8 Commune (Co-owned by Virat Kohli): An everyday bar with 10+ restaurants across India, aiming to reach 20 outposts pan-India by the end of 2025. Expansion plans include the UK and Canada. • Neuma (Co-owned by Karan Johar): A club located in the iconic Indigo property in Colaba, Mumbai, offering an unparalleled culinary and lifestyle experience. • Pincode (In partnership with renowned chef Kunal Kapur): A regional Indian restaurant concept with 10+ outlets across the UAE and Dubai, with more international locations in the pipeline.

Consultant - Executive Search

Positive Moves · Gurugram, Haryana, India

- Executed end-to-end executive search mandates spanning diverse sectors including Technology, IT Services, Consumer, FMCG, Private Equity, Healthcare, and Life Sciences industries. Achieved a milestone of closing 9 mandates within the inaugural year, surpassing all new hires in 2022-23. - Spearheaded new business development initiatives in North America by meticulously curating a database of 100+ prospective clients within the IT Services/Product Engineering industry. Crafted and delivered over 20 innovative presentations to effectively pitch for new opportunities. - Cultivated a robust network of 100+ global CEOs and CXOs through strategic briefings and proactive engagement initiatives, fostering invaluable relationships pivotal to business growth and client satisfaction. - Leveraged primary and secondary research methodologies to undertake 500+ strategic briefings and candidate assessments. Conducted in-depth data-driven industry analyses to gain profound insights into clients' busi…

Business Process and Customer Experience Intern

Adobe

• Spearheaded the identification of industry best practices, proposing process enhancements to elevate customer experience and refine communication methodologies. Achieved a notable 20% increase in process compliance and quality score. • Conducted thorough primary research and stakeholder analyses to pinpoint inefficiencies in existing processes. Pioneered the implementation of customer experience quality audits, resulting in a significant 15% boost in Customer Satisfaction (CSAT) scores and a remarkable 30% reduction in Average Handle Time (AHT). • Innovated by creating prototypes for process improvements and executing A/B testing methodologies. Collaborated closely with Tech and Operations teams in the US to pilot and implement solutions, leading to an impressive 40% increase in Calls Per Hour (CPH). • Championed the implementation of peer recognition and Voice of the Customer (VoC) reward programs aimed at enhancing agent motivation. This initiative resulted in a notable 15% reducti…

Design Thinking Consultant

Social Integration & Learning

-Leveraged design thinking tools to pinpoint target customer segments and meticulously address their needs, resulting in the expansion of our market reach to over 15 universities. -Solicited feedback from a diverse pool of stakeholders, including 100+ customers and 30+ employers, to inform the development of an upskilling program tailored to meet their needs. Additionally, proposed a comprehensive customer acquisition strategy to enhance program adoption and engagement. -Conducted market research and analysis to identify emerging trends, competitive landscapes, and untapped opportunities for market expansion and growth. -Developed compelling value propositions and messaging strategies tailored to resonate with target audiences, effectively communicating the unique benefits of our offerings.

Operations and Customer Experience Intern

EkAnek · New Delhi, India

-Played a pivotal role in enhancing Operations, CRM, and Logistics/Warehouse Management by efficiently resolving over 500 customer queries weekly for Foxy, India's pioneering beauty Social Commerce app. -Led a research initiative aimed at optimizing User Experience (UX), conducting comprehensive industry analyses, and engaging directly with customers at 30+ beauty salons in Delhi NCR. Leveraged insights to propose a tech-enabled platform solution to address inefficiencies effectively. -Utilized data analysis techniques to identify a concerning trend of order cancellations attributed to delayed complaint resolutions. Proactively collaborated with the technology team to implement an AI-driven chatbot, ensuring round-the-clock customer support. This strategic initiative resulted in a noteworthy 30% reduction in order cancellations and a significant enhancement in overall customer satisfaction levels. -Collaborated cross-functionally with various teams including customer support, product d…

Financial Modelling and Valuation Trainee

Grant Thornton LLP

-Completed an intensive training program focused on financial modeling and valuation techniques, gaining hands-on experience in designing comprehensive financial models from scratch and mastering various valuation methodologies. -Developed intricate revenue and expense models tailored to diverse industries such as consumer goods, modern retail, real estate, and auto components, leveraging industry-specific data and market insights. -Applied advanced Excel skills to create basic macros, enhancing the efficiency and functionality of financial models and streamlining data analysis processes. -Utilized data visualization techniques to design dynamic dashboards, providing stakeholders with summarized insights and enabling informed decision-making.