About
Proven success driving growth in complex environments by aligning innovative, tech-forward solutions to customer business outcomes. Skilled in CXO engagement, cross-functional collaboration, and uncovering high-value opportunities to fuel long-term revenue growth. I specialize in leveraging technology to accelerate initiatives and foster growth. My approach is rooted in empathy, authenticity, a focus on delivering value, and building long lasting partnerships.
Experience
Senior Customer Success Manager, Wms and Poweredby
Present
Providing a world-class experience to grow and retain ShipBob’s enterprise and strategic merchants. • Strong leadership skills with the ability to manage and coordinate multidisciplinary teams. • Proven ability to make timely, well-reasoned decisions and communicate rationale effectively. • Strong multitasking and prioritization skills. • Excellent presentation and visual communication abilities. • Excellent written and verbal communication skills with strong attention to detail. • Highly organized, self-motivated, and capable of working independently.
Customer Success Manager, Strategic Enterprise - Follow Up Boss
I steward a portfolio of strategic real estate teams globally (US, UK, Canada, Caribbean), acting as a trusted advisor to drive growth, retention, and overall performance. I led high-level, consultative conversations around lead conversion, market positioning, and team strategy, leveraging Zillow products such as Follow Up Boss and ShowingTime to optimize client workflows and outcomes. I also partnered cross-functionally to influence product adoption, resolve complex challenges, and ensure clients were maximizing value across the Zillow ecosystem.
Enterprise Account Executive, Growth
Shopify · United States
Partnering with high-growth brands globally to drive digital commerce transformation through Shopify’s enterprise-grade solutions.
Senior Enterprise Account Executive | Amazon Business Marketplace
Amazon · Arlington, VA
Spearheaded strategic partnerships with large organizations, advising on procurement modernization through Amazon’s B2B solutions. Drove digital transformation and operational efficiency initiatives, leading to over $1M in closed revenue across a newly developed whitespace territory. This effort contributed to a 25% uplift in total annual sales. Crafted and executed robust account development strategies—tripling qualified pipeline quarter-over-quarter and consistently exceeding quota. Leveraged deep discovery to map complex stakeholder needs, delivering tailored procurement solutions that solved real business challenges. Cultivated and expanded high-value relationships with enterprise clients, fostering trust and long-term engagement. Played a pivotal role in scaling Amazon Business’ presence in the enterprise segment and establishing a reputation as a consultative, value-driven partner.
Enterprise Account Executive | Amazon Business Marketplace
Closed deals across a competitive North American territory, directly contributing to Amazon’s marketplace revenue expansion and platform adoption. Developed targeted outreach and account-based strategies, building a 3x pipeline coverage and consistently exceeding quarterly targets.
Enterprise Program Manager, Fortune 5000 Retail
Enterprise Program Manager, State, Local Government and Education
Deutsche Telekom · Arlington, VA
Responsibilities included project managing and expanding large-scale business accounts, driving revenue growth, and fostering strong internal and external relationships. This role required a deep understanding of complex business challenges and the ability to deliver tailored technology solutions. Excelling in strategic account management, business development, and customer service, performance metrics were consistently exceeded, with quotas surpassed in all fiscal years. This achievement underscored my ability to thrive in a collaborative and competitive sales environment. Negotiating and closing multi-million dollar deals significantly contributed to market share in the enterprise segment. Expert navigation through complex sales cycles and a deep understanding of the telecom industry allowed for effective positioning of Deutche’s products and services. In addition to sales performance, a 95% customer retention rate was maintained, demonstrating commitment to exceptional customer serv…
Program Manager, Mediterranean African Chapter
WITI (Women in Technology International) · Arlington, VA
The Mediterranean African Chapter was launched to connect and highlight tech professionals doing amazing work in STEM, technology sales, and eCommerce. As of June 2019, WITI is currently 1400+ members strong with a growing Slack community, attracting the best tech talent across the African diaspora.
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