About
As Director of Talent Development at Firstsource, I leverage over 20+ years of expertise in leadership development, performance management, and organizational capability-building. My role encompasses designing and launching frameworks such as the Team Leader Certification Path, enabling leadership readiness across global teams. These efforts are grounded in adaptive leadership strategies that align with business objectives and drive operational excellence. With certifications like SHRM-SCP and proven success in change management and coaching, I collaborate with teams to deliver impactful learning solutions. My work fosters a resilient, high-performing culture that supports business delivery and innovation. Recognized for excellence in capability-building practices and citizen development in automation, I remain committed to creating transformative talent initiatives that empower organizations and their people.
Experience
Associate Director Talent Development
Firstsource · Bangalore Urban, Karnataka, India
Program Manager: Global & Projects : Lmd
Firstsource Solutions Limited · Bangalore
Client - Development and Deployment of the organization Performance Management framework for Operations -Selections and orientation of Leadership Consultants across geographies - Assist and own design, ups-killing and aid in deployment of Team Leaders Certification Path : An internal certification framework for potential, new and seasoned Team Leaders organization wide - Launch and implementation design of the Team Leader Certification Framework across geographies - Deliver and facilitate Management forum for Junior and Mid Management
Learning Consultant Operations - Lmd
Firstsource Solutions Limited · Bangalore
Leadership and Managment Development Consultant for Operations. Responsible for end to end management on learning initiatives i;e TNI, Program Design, Deployment and ROI Measurement
V and a, Customer Service and Collections Trainer
- Assist in Recruitment of new hires. Area of expertise: Language and Communication Skills - Conduct Training needs analysis using various methodologies - Provide Coaching & Feedback to enhance agent performance. - Analyze Audit data, Communication & Process related data. - Prepare & Implement action plans. - Analyze the Coaching / Training needs of the agents & support them in delivery. - Organize and participate in calibrations to ensure consistent scoring & feedback delivery approach. - Keep the reps updated on new process changes/updates, improvement initiatives. - Conduct Compliance, Communication & Process Awareness sessions for new hires. - Support floor Training Initiatives: Resolution & Communication . - Monitor calls on Communication, Soft Skills - Contextualization of content based on Customer and Business Trends
Education
Golden Gate University
Master of Business Administration - MBA, Adaptive Leadership
Indira Gandhi National Open University
Bachelor of Arts - BA, Industrial and Organizational Psychology
Grow More Avenues
GrowMore Coach Model, Professional Coaching
St Anthony college
Commerce
Rose Bud English Medium High School
HSLC, General Studies
Find leads like Ryan
Origami finds your ideal customers across 15+ data sources with a single prompt.
Try Origami Free