Dibyendu Roy

Head of Product – Voice & Telephony (Ccaas, Ucaas, Voice Ai) | Ai-Powered Cx & Fintech

Eltropy · Santa Clara County, California, United States

Present

Reporting to the CPO, I lead Eltropy’s AI-powered Voice & Telephony product portfolio, driving the evolution of modern communications for financial institutions. Eltropy’s mission is simple: everyone deserves access to financial capital—anytime, anywhere. We enable banks, credit unions, lenders, insurers, and fintechs to engage customers securely and compliantly across voice, messaging, video, and digital channels. Our platform powers critical customer interactions—from servicing and collections to onboarding and support—helping institutions improve engagement, operational efficiency, and outcomes. I focus on building AI-driven communications experiences that combine Voice AI, CCaaS/UCaaS capabilities, and deep integrations with core systems like Symitar and Corelation, along with analytics that deliver actionable insights.

Senior Director of Product Management - Agentforce

Salesforce · San Francisco Bay Area

Building AI Powered Experiences with Agentforce. Founding Team member of Agentforce Contact Center. https://www.salesforce.com/news/stories/agentforce-contact-center-announcement/

Senior Director of Product Management

Five9 · San Ramon, California, United States

I manage a multi-million dollar strategic product portfolio within Five9.

Director of Product Management

Five9 · San Ramon, California, United States

https://www.five9.com/ I manage a multi-million dollar product portfolio of CRM Integration products within Five9.

Principal Product Manager - Products and Strategy, Oracle Cloud Infrastructure, Messaging Platform

Oracle · San Francisco Bay Area

Oracle's cloud infrastructure runs the mission-critical applications of businesses, large and small. Find out more at our blog, https://blogs.oracle.com/cloud-infrastructure, and our website: https://www.oracle.com/cloud. I Lead the OCI Notifications and Announcement Products. My team is building the next generation of Cloud Computing. Launched the OCI Communication Service with SMS from ground up : https://blogs.oracle.com/cloud-infrastructure/post/announcing-support-for-sms-notifications-via-oracle-notifications-service

Product Management Leader, Platform and Ai Products

RingCentral · San Francisco Bay Area

RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud-based business communications solutions. Easier to manage and more flexible than on-premise communications systems, RingCentral’s cloud solution meets the needs of modern distributed and mobile workforces. I am responsible for Product Management and Product Strategy for the Platform Product Portfolio. The RingCentral platform product has a portfolio of products like Public APIs, App Gallery, SDKs, Developer Portal, and Integrations. Build and managed the only revenue-generating product, High Volume CpaaS SMS service in the RingCentral platform product portfolio. The RingCentral Developer program has won the following awards: - 2018 Best Public API - Nordic APIs - 2018 Best Communications API - API: World - 2019 Best Communications API - API: World My Medium Blog Articles for RingCentral: https://medium.com/@dibyendu.roy Products Shipped Lead Generation – App Marketplace Telephony Session Notifications Call Control APIs Single…

Board Member

YMCA of Silicon Valley · Santa Clara

As a part of the Berkeley Board Fellows program, I have this opportunity to serve the local community by sitting on YMCA Silicon Valley Board and help YMCA by formulating Business and Corporate Strategy decisions for providing greater impact to the community.

Head of Product for Platform and Ecosystem Products

Egnyte · Mountain View

Egnyte is a Google Ventures funded startup. Built Egnyte platform ecosystem including Egnyte App Store, Public API and 3rd Party Integrations from the ground up. Built and grew revenue-generating Salesforce Integration. Managed business partnerships with partners like Microsoft, Google and SAP. Represented Egnyte at various trade shows. Spearheaded the growth of Microsoft Integrations from zero to 100K+ business users in a span of 6 months. Shipped Products like Slack Integration - Featured as Top App in Slack App Store AdobeSign, Microsoft Office, Bluebeam, Sharepoint, Microsoft Teams and many others. Products Shipped Egnyte App Store from Ground Up UI Integration Framework Salesforce Integration Microsoft Office Integration Adobe Integration Microsoft Teams Integration Slack Integration SAP Integration Bluebeam Integration G Suite Integration Egnyte App Store from Ground Up Microsoft OneNote integration Trello Integration Egnyte Embedded API DocuSign Integration Procore Integration A…

Product Manager - Enterprise Platform Infrastructure

Intuit · Menlo Park

Product Road Mapping, Project Management, Product Planning of Enterprise APIs.
Owned budgeting and Product Roadmap for Enterprise Applications.
Drove the Automation Effort to streamline Intuit Enterprise Operations serving QuickBooks and TurboTax products that drove revenues in excess of $300 million.
Product Road-mapping of Intuit Enterprise Platform,
Liaison between Engineering, Marketing, Operations, and Business teams.
Represented at Intuit tech forums like Demo Days to showcase the product innovations in Fintech. Products Shipped QuickBooks New Billing System TurboTax – Enterprise Platform Zero Downtime Deployment Product Mule based Enterprise APIs

Associate , Venture Capital

Sand Hill Angels · Mountain View

Due-Diligence of Start Ups SWOT, PESTEL,PORTER 5 Forces and Financial Analysis Helping Founders in Pitching to SHA Managing Dinner Meetings Producing Reports on Industry Analysis

Sr System Engineer

IBM · San Jose, Kolkata , Delhi

Built teams that develop Middleware & Infrastructure Products to deliver Multi-million dollar client engagements.Worked at IBM Research lab for a short period (Only non-PhD researcher) Middleware and Enterprise Software Subject Matter Expert for IBM Electronics Sector Infra Engineer and Consultant at multiple IBM Client engagements in India and the US in IBM Electronics and Communications Sector.