About
Currently serving as Vice President of Capability Development at EXL, with over 23 years of experience in the BPO industry. Focused on advancing talent management and analytical capabilities, the role is dedicated to driving operational excellence and developing leadership within the organization. Experienced in leveraging training and quality frameworks to enable strong business outcomes for EXL’s growing portfolio. Passionate about enhancing workforce performance through tailored talent assessments, skill-building initiatives, and stakeholder collaboration to ensure compliance and customer satisfaction.
Experience
Vice President Capability Development
EXL · Noida
Present
A dynamic career of 23+ years that reflects a rich experience & year-on-year success in behavioral / leadership training, talent management practices, end-to-end US Health Insurance operations involving service delivery, training delivery, documentation, instructional design and knowledge management practices, transaction quality operations, quality assurance. • Enterprising leader with a strong record of contributions that conceptualized, implemented & streamlined operational strategies, increased business growth, delivered the most appropriate products & services to US based customers • Strategizing & executing talent building, talent transformation, talent mobility, Six Sigma Projects and designing of training & quality programs • Conducting tailormade learning interventions across multiple lines of business geared towards enhancing knowledge / capability of employees thereby impacting business outcomes and metrics • Leading / participating in multiple CSR initiatives for the organi…
Vice President - Capability Development
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Leading the Capability Development organisation for Health Plans and Healthcare Services. Building the basics and strengthening the future from training and quality perspectives, enabling strong business outcomes for our growing Healthcare portfolio.
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Education
Delhi University
B.A., M.A., English Literature (British and Commonwealth)
Indian School of Business
Leadership Excellence and Advancement Program, Executive Leadership
Indian Institute of Management Bangalore
MDP, Finance for Non Finance Managers
Indian Institute of Management Ahmedabad
MDP, Innovation, Strategy and Corporate Performance
Cotton College, Guwahati
10+2, Science
Carmel School, Digboi
High School, ICSE
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