About
With over 20 years of experience as a Hospital Manager, I excel in providing comprehensive administrative support, enhancing customer service, and fostering positive client relations to optimize patient-doctor interactions and streamline office operations. I possess a strong ability to collaborate effectively within teams as well as work independently, consistently demonstrating resilience and adaptability under pressure while meeting tight deadlines. Key achievements in my career include: - Resolving patient and staff concerns with professionalism and empathy, ensuring a positive environment. - Efficiently managing hospital workflows and supervising staff to enhance operational efficiency. - Monitoring budgets and preparing monthly expense reports, maintaining fiscal responsibility and financial transparency. - Ensuring accurate and organized record-keeping and file management. - Overseeing employee payroll submissions and conducting performance evaluations, implementing performance i…
Experience
Hospital Manager
Brodheadsville Veterinary Clinic · Brodheadsville, Pennsylvania, United States
Office Manager/Receptionist
Washington Animal Hospital
• Act as an effective liaison to ensure positive patient-doctor relations, working diligently to resolve any concerns • Respond readily to incoming phone calls, scheduling appointments and reply to questions in a timely manner • Meticulously create and maintain client records, handling all related filing processes • Efficiently fill client prescriptions, order office supplies and organize staff workflows to be efficient in nature • Guide all admission and discharge processes • Develop monthly statements/reminders, confirm vendor invoices/statements and coordinate staff and safety meetings • Handle the hiring of support staff inclusive of receptionists and Veterinary Technicians • Oversee health insurance processes for employees, reviewing policies and providing explanations of benefits (EOBs) before enrolling participants with the insurance provider • Engaged in Veterinary Assistant cross-training, centering on topics such as patient history, medication administration and hospitalized…
Office Manager/Receptionist
Ocean Avenue Veterinary Hospital
• Handled phone correspondence, organizing patient appointments, answering questions and filling prescriptions • Admitted and discharged patients with the utmost in care • Updated patient records and took care of all filing processes as well • Skillfully controlled inventory, placing orders for supplies and food as levels ran low • Finalized staff schedules, managed payroll, facilitated bank deposits and reconciled financial statements; managed all monthly statements and reminders • Crafted compelling marketing promotions including those for dental and senior wellness services • Built the office’s social media presence on Facebook and Twitter, helping to attract new clients
Office Manager
Washington Animal Hospitals
Education
Bangor Area High School
Diploma, College Prep
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