About
With over 4 years of experience in enterprise customer success, currently supporting AfterShip's mission to deliver exceptional SaaS solutions by fostering customer satisfaction and value realization. Core competencies include acting as a trusted business advisor and driving client success through collaborative strategies that align with organizational goals. Passionate about building strong customer relationships and empowering teams to achieve measurable outcomes. Equipped with extensive SaaS knowledge, enabling organizations to unlock growth opportunities and enhance operational efficiency. Dedicated to creating long-term partnerships that support innovation and success.
Experience
Saas Value Realization Manager
Cart.com · Austin, Texas, United States
Enterprise Customer Success Manager
Linnworks · Austin, Texas, United States
Technical Support Engineer
Linnworks · Austin, Texas
Technical Support Specialist
WP Engine · Austin, Texas Area
Assist platform users in diagnosing website performance issues. Troubleshoot websites built with Wordpress CMS by applying knowledge of WPCLI, HTML/CSS/JS/PHP, and MySQL. Communicate with clients over the phone and Zendesk support systems.
E-Commerce Sales Adviser
Volusion · Austin, Texas Area
Pursued warm leads and opportunities interested in purchasing Volusion E-Commerce platform. Advised prospective business owners and established small businesses in developing their online sales channels.
Customer Experience Specialist
Volusion · Austin, Texas Area
Troubleshot technical issues for merchants using the Volusion Ecommerce platform. Assisted merchants in creating e-commerce websites and merchandising online products.
Operations Manager
Luke's Locker · Austin, TX
Store Operations Manager of the downtown Austin Luke's Locker location. Managed all day-to-day operations including staff, scheduling, inventory management, labor budgeting and marketing execution. Managed the Nike Victory Store on University of Texas campus, operated by Luke's Locker (2012-2014). Oversaw hiring of employees, scheduling, and daily store operations. Assisted in creating apparel and footwear purchase orders, and worked directly with customers.
National Network Coordinator
Campus Renewal Ministries · Austin, TX
Expanded Campus Renewal Ministry's reach to campuses beyond Texas and Florida, connecting with colleges and universities across the nation. Took University of Texas concepts of uniting christian ministries, and trained students and pastors to start similar movements on their own campuses after prospecting potential sites. The resulting network included such campuses as: UPenn, ASU, Texas A&M, Columbia, Harvard, MIT, Penn State, Dartmouth, UC-Berkeley, NYU, NAU, Indiana, The Ohio State University, Cornell, and many more. Created resources to support these campuses, including print, video, and digital materials.
Sales Associate
Toys R' Us · Austin, TX
Performed daily sales and cashier duties in the video games department.
Sales Associate
Electronic Boutique · Austin, TX
Performed sales and cashier duties at Electronics Boutique. Worked with customers to give advice on product purchases for console and PC platforms.
Senior Sales Associate
The Finish Line · Austin, TX
Performed sales duties in the footwear and apparel departments. Sized customers for footwear and advised on purchasing decisions.
Education
The University of Texas at Austin
Bachelor of Arts (B.A.), History
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