About
Experienced L & D leader with 19 years of expertise in Talent Management, Employee Experience, Learning & Organisation Effectiveness. Driving upskilling programs for Sales & Product Enablement programs. Equip revenue generating teams with skills for business growth. Leading AI fluency initiatives to make the organisation future-ready in a tech-first environment. Brings strong global exposure across APAC, India, META, EU, NAM, and LATAM, with a proven ability to collaborate across regions. Additionally, drives employee onboarding and engagement programs and leads HR initiatives including POSH compliance.
Experience
Associate Director - Learning & Development & Employee Engagement
CleverTap · Mumbai
Senior Manager - Learning & Development
CleverTap · Mumbai
Senior Manager - Learning and Organisation Development
VFS Global · Mumbai Metropolitan Region
Manager - Learning and Organisation Development
Deputy Manager - Learning & Organisation Development
VFS Global · Mumbai Area, India
Training Manager
YES BANK · Mumbai Area, India
- Designed and delivered 50+ training programs for 500+ employees on banking processes, risk management, and regulatory compliance. - Conducted needs assessments to align training with organizational goals, improving efficiency by 20%. - Developed e-learning modules, reducing in-person training costs
Instructor - Airport Operations & Behavioral Skills
Kingfisher Airlines · Mumbai Area, India
- Spearheaded training initiatives for the Airport Handling Staff (Domestic 69 stations & 9 International Stations) & the contact center staff across 4 centers - Design & deliver trainings in accordance with the airline training standards - Supported the execution of the Oneworld Alliance Project by interfacing with other oneworld carriers to design & develop the Oneworld training collateral for Kingfisher Airlines. - Ensure timely delivery of training courses specifically designed for Oneworld across the entire ground operations & contact centers of Kingfisher Airlines. The training was successfully disseminated to across 3500 employees of Kingfisher Airlines. - Conducted the TTT for the work place coaches to ensure that they’ve the adequate skills to carry out the trainings required. - Worked with British Airways & Oneworld Management Company closely to ensure that all trainings are 100% compliant with Oneworld standards.
Airport Operations Officer
- Managed check-in, boarding, and departure procedures for over 500 passengers daily - Supervised a team of 15 staff, ensuring operational efficiency and service quality - Trained ground staff on airport handling procedures, including baggage policies and effective use of airline systems - Conducted soft skills workshops to enhance staff communication and customer interaction at check-in counters, improving passenger satisfaction scores - Collaborated with flight crews and ground staff to ensure timely flight departures.
Customer Service Officer - Airport Operations
Jet Airways · Mumbai Area, India
- Facilitating and supervising airport check-in counters - Providing relevant customer service at boarding gates and arrivals - Chiefly responsible for handling VIP/CIP arrivals and departures
Education
R. D. National College
Bachelor of Science - BS, Chemistry
International Air Transport Association (IATA)
Diploma in Internal Travel & Tourism, Tourism and Travel Services Management
Find leads like Priya
Origami finds your ideal customers across 15+ data sources with a single prompt.
Try Origami Free