About
I am a manager that will focus on Client Communication and Customer Service. I expect team members to go beyond expectations and wow the clients with service.
Experience
Practice Manager
ANIMAL HOSPITAL OF NORTH MYRTLE BEACH, P.A. · 2905 Highway 17 S., North Myrtle Beach, SC 29582
Present
Practice Manager
Cherokee Trail Veterinary Hospital
Personnel Duties, Financial Duties, Administrative Duties, Client Satisfaction Duties. Achieve optimal staffing levels for maximum productivity and client service Performance reviews semi-annually orientation and training, employee benefits, Personnel manual and policies, mediate personnel issues, hire and interview support staff, oversee employment contracts, maintaining and supervising medical protocols/standards of care, Establish, manage and monitor annual budget, Manage/oversee Accounts payable and receivable Assist accountant Achieve the financial success possible for the hospital Monitor and implement hospital goals Review monthly financial reports Maintain excellence in client service and patient care Manage daily business operations Review, advise and communicate new and existing polies/procedures Staff training Client satisfaction surveys Tracking sources of new clients and client-retention
Veterinary Practice Manager
Creekside Animal Clinic
The fundamental responsibility is to effectively use all resources to carry out our mission statement and to ensure profitability of the practice. This requires an understanding of the critical balance between the administrative and clinical functions in the veterinary health care delivery system, and the ability to coordinate and control programs and resources to achieve this balance. This requires the ability to apply the specialized principals and practices of directing the daily operation of this practice.
Veterinary Practice Manager
Wateree Animal Clinic
Direct and control the administrative, financial, and operational activities of the hospital.
Veterinary Practice Manager
Green Animal Medical Center
Establish management information system, the accounting system, and all administrative, operating, and human relations policies and procedures.
Education
AAHA Management Level I
Certification
Dominion Business
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