About
I bring over 16 years of leadership in US Healthcare BPO operations, with proven expertise in operations management, quality management, and process excellence across diverse functions including Claims, Enrollment, Billing, Benefit Implementation, Arbitration, Digital Intake, AR, Clinical Intake, Contact Centers, and Appeals & Grievances. Throughout my career, I have successfully led large cross-functional teams across India, the US, the Philippines, Colombia, and Ireland, driving measurable improvements in performance, compliance, and customer experience. I have spearheaded six full-scale business transitions, delivered $670K+ in cost savings through Lean Six Sigma and automation projects, and introduced predictive models and audit automation tools that enhanced accuracy and efficiency. Recognized as a strategic yet hands-on leader, I specialize in re-engineering processes, implementing audit frameworks compliant with HIPAA and GDPR, and enabling performance analytics that empower bus…
Experience
Capability Development Manager
Firstsource · Chennai, Tamil Nadu, India
Present
Leading global quality teams for Billing, Eligibility and Reconciliation across India and US
Deputy Manager
Optum · Noida, Uttar Pradesh, India
Deputy Manager (Quality) for - UHC Global (Calls, Claims, Transaction Support, Arbitration, Chat & Enrollment). - UHC E&I and M&R Billing & Enrollment and Implementation - Clinical Intake
Assistant Quality Manager
Optum · Gurugram, Haryana, India
Quality Auditor
Optum · Gurugram, Haryana, India
Claims Adjuster
Optum · Gurugram, Haryana, India
Education
Cotton College
Bachelor's degree, Geological and Earth Sciences/Geosciences
Salt Brook Academy - India
High School Diploma, Science
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