About
Throughout a career working in telecommunications operations, my craft has been honed over years of experience within a radically changing corporation. This experience allowed for an accelerated learning path to acquiring a degree and a refined mastery of organizational behaviors, development and leadership throughout a business’ lifecycle.
Experience
Training Supervisor, Customer Strategy & Operations
Comcast · Beaverton, Oregon
• Managed Learning Organization-based operations team of over 100 employees • Designed training content for both onboarding and ongoing workforce development • Served as SharePoint Site Administrator for internal training and reference library • Delivered leadership development curriculum to calibrate leadership direction • Actively participated with Change Management Board for Local and Enterprise levels • Regularly oversaw and recorded activity to maintain occupational safety compliance • Engaged with talent team to procure candidates for hire and oversaw onboarding • Performed executive level organizational readiness analysis for a new product launch
Specialist 2, Customer Strategy & Operations
Comcast · Beaverton, Oregon
• Reviewed agent-entered account adjustments for accuracy and company compliance • Prepared journal entries for allocation of funds for internal accounting departments
Specialist 1, Customer Strategy & Operations
Comcast · Beaverton, Oregon
• Certified city and individual applications for low income and disability discounting
Account Executive, Inbound Customer Billing Support
Comcast · Beaverton, Oregon
• Addressed inbound customer issues and team escalations in fast-paced setting
Education
Western Governors University
Bachelor of Business Administration - BBA, Human Resources Management
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