About
Learning & Development leader with 12+ years of experience, including 7+ years in product training and capability development. Currently heading the L&D function in a high-growth SaaS organization, driving structured onboarding, certification frameworks, LMS governance, and cross-functional capability building across Sales, Customer Success, Implementation, and Support teams. I specialize in building scalable learning systems from scratch, designing assessment-led training models, establishing readiness benchmarks before field deployment, and translating product updates into structured enablement programs aligned with business goals. My work combines training strategy, team mentoring, and hands-on facilitation. I actively lead high-impact product rollouts, certification initiatives, and knowledge architecture development to ensure consistent product understanding across teams. Interested in growth-stage SaaS environments where learning strategy directly supports product adoption, perfo…
Experience
Lead- Learning & Development
fleetx.io · Gurugram, Haryana, India
Present
Heading the Learning & Development function in a SaaS logistics organization. Responsible for end-to-end training strategy across Sales, KAM, Customer Success, and Implementation teams. Designed structured onboarding SOPs, certification frameworks, and assessment models prior to OJT deployment. Lead product enablement for feature rollouts. Oversee LMS governance and internal knowledge portal content. Mentor L&D team members while facilitating high-impact training interventions.
Product Trainer
EASYECOM · Delhi, India
Led learning initiatives across cross-functional teams in a SaaS environment, driving structured onboarding and product capability development. Designed training programs to standardize product understanding across departments and developed high-quality knowledge base content and video tutorials to enhance user experience. Collaborated closely with subject matter experts to ensure training accuracy and relevance while strengthening documentation and internal knowledge governance processes.
Expert- Training
Designed and delivered SaaS product training programs across onboarding and refresher cycles, simplifying complex workflows through structured learning modules and video-based content. Conducted Training Needs Analysis in collaboration with Quality and Operations teams to address performance gaps and improve capability. Actively partnered with Product teams and participated in UAT cycles to ensure training aligned with system enhancements and evolving business processes.
Sr. Learning & Development Specialist
Unicommerce · Gurugram, Haryana, India
Sme- Operations
Amazon · Noida, Uttar Pradesh, India
Served as Subject Matter Expert leading a team of 17 members while supporting new hire training and performance improvement initiatives. Provided process guidance, handled escalations, and contributed to quality improvement through coaching and structured knowledge sharing. Recognized for maintaining high customer satisfaction standards and supporting operational excellence.
Training Specialist
Quampetence · Gurgaon, Haryana, India
Conducted structured onboarding programs for new hire batches and monitored OJT performance to ensure readiness for live operations. Performed root cause analysis to address performance gaps and collaborated with Quality and client stakeholders to improve training effectiveness and certification outcomes.
Process Development Associate
Worked with Expedia, dealt with flights, hotels and packages, re-issuance, revalidation, cancellations, bookings, reconfirmations etc. with GDS Amadeus.
Customer Care Executive
BIRD INFORMATION SYSTEMS PVT. LTD.(A PART OF BIRD GROUP)
Was working for Malindo Air with GDS Sabre and also worked for Flyafrica.com With CRS Radixx
Education
Hansraj Smarak Senior Secondary School
High School Diploma, Business/Commerce, General
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