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Mona Hakky

Mona Hakky

Head of Product Design | Strategic Leadership | Organizational Transformation

Boston, Massachusetts, United StatesComputer Software
Company
Super.com
Title
Head of Product Design, Research, and Brand Creative
Seniority
Head
Department
Design
Location
Boston, Massachusetts, United States
Industry
Computer Software

About

Product Design executive who thrives in ambiguity and drives company-wide impact. I build high-performing design and research organizations that translate vision into execution across platforms and cultures.With international experience leading product design, UX research, and design operations across the US, UK, and Germany, I specialize in organizational transformation, design strategy, and cross-functional leadership. I excel at turning unclear mandates into clear strategy and measurable business outcomes.What I bring:- Strategic design leadership for complex products - from AI-powered experiences to hardware/software integration across diverse platforms.- Organizational transformation - building new teams, practices, and design systems that scale.- Cross-functional partnership with product, engineering, and business stakeholders to drive results.- Data-driven, user-centered design that delivers measurable business impact.- Team building and mentorship - scaling high-performing, str…

Experience

Head of Product Design, Research, and Brand Creative

Super.com

Present

Product Design Director, Reality Labs

Meta

Led four product design teams integrating Assistant and AI on wearable devices. - Guided design teams through Meta's restructuring, transitioning from Assistant to AI focus. - Built AI design organization for Smart Glasses, setting strategy & prioritization, and allocating talent across nine workstreams.

Product Design Director, Merchant Growth

SumUp · Berlin, Germany

Led the Growth tribe product design and research teams for five global products: POS, POS Pro, Invoices, Accounting, and Online Store. - Spearheaded org-level POS redesign across eight workstreams, establishing new POS tribe now scaled across 35 markets - Led SumUp Accounting strategy to increase multi-product adoption.

Product Strategy & Design Leadership

Wayfair · Boston

Managed four product design teams across App, Web, 3D, AR, and VR. - Led app redesign (9M MAU and 22% of company revenue), establishing the app design system that enabled sub-brands to build apps and generate additional revenue of +5% within the first week of launch. - Built physical retail team foundation for POS

Experience Design Leadership & Strategy

CVS Health - Digital Innovation Lab · Boston

Drove Digital Innovation Lab design strategy, streamlined processes, explored emerging technologies to build POCs, to guide future customer experiences for pharmacy and retail (in-store and online).

Experience Design Director

Isobar UK · London Area, United Kingdom

Established and built Experience Design team in the London office, setting foundation for product design discipline. - Generated new business through integrating product design as a function: Won £2.5M in new business and £200K additional revenue with existing clients within two years. - Drove operational efficiency: Built EMEA relationships for shared resources, achieving 33% cost savings on design talent. - Fostered agency partnerships within the Dentsu Aegis network: Facilitated agency collaborations resulting in three shared clients between agencies. The same concept was later used to define Dentsu Creative. Clients included: Sony, Harrods, British Airways, Kellogg's, Wicks, Scottish Power, Fidelity, Adidas.

Experience Design

Isobar

Senior Interactive Designer

Salary.com

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