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Miki Setlur

Miki Setlur

Design Leadership at DoorDash

San Francisco Bay Area, United StatesComputer Software
Company
DoorDash
Title
Head of Design, Customer Experience & Integrity
Seniority
Head
Department
Master Operations
Location
San Francisco Bay Area, United States
Industry
Computer Software

About

Miki is currently Director of Design at Lattice, building HR and operational tools that help leaders, managers and teams drive high performance. He has led design teams across product, content and research for leading consumer and business SaaS brands such as Lattice (people operations), Samsara (IoT for logistics), Facebook (social impact), Twitter (platform, growth and identity), and Evernote (productivity). Miki had spent the last few years applying design to hard, systemic challenges at a global scale, such as civic engagement, financial inclusion and philanthropy. He’s played many critical roles in product development: sole designer instrumental in bringing 0-to-1 projects to life; design lead shaping product vision and guiding strategy; team leader empowering designers and building culture.

Experience

Head of Design, Customer Experience & Integrity

DoorDash · San Francisco Bay Area

Present

Director of Product Design

Lattice · San Francisco Bay Area

Sr. Product Design Manager

Samsara · San Francisco, California

Samsara has emerged as one of the leading Industrial IoT companies. Today, over 20,000 organizations around the world, from emerging businesses to Fortune 500 enterprises, use Samsara to lower fuel consumption, prevent accidents, automate manual processes, and improve product quality. Samsara’s growing suite of solutions include vehicle telematics, driver safety, mobile workflow and compliance, asset tracking, and industrial process controls - all in an integrated, open, real-time platform.

Advisor

Elefint · San Francisco Bay Area

I advise Elefint on growth, impact and new opportunities. I sometimes collaborate on projects, such as "Meet Your DA" for the ACLU, a voter education campaign that holds district attorneys accountable to criminal justice reform (see attached case study) More about Elefint: Founded in 2010, elefint is a women- and minority-owned branding and design studio in Oakland, California. We use design to create deeper, more long-lasting relationships with your target audiences.

Product Design Manager, Social Good

Facebook · Menlo Park, California

I led a talented group of designers working to foster a global culture of giving. 20M people have donated more than $1B to causes they care about through our charitable giving products.

Senior Product Designer, Mobile Financial Services

Facebook · Menlo Park, California

I supported our team to find product-market fit in our pilot country (Philippines) through designing financial services such as: send money, top up, cash-in, cash-out and mobile wallet. The team's mission is to expand access to financial services for underserved people. The focus is on decreasing existing barriers to financial access by providing useful products that leverage Facebook's technology, scale and community.

Senior Product Designer, Civic Engagement

Facebook · Menlo Park

I designed our first 0-to-1 civic products aimed to help the Facebook community become more civicly engaged citizens.

Design Instructor

California College of the Arts · San Francisco Bay Area

Taught a topic studio on Design for Social Impact in the Interaction Design Program. Our students worked as a design studio, picking a client that matters to them and tackling a pressing issue in our community. See attached case study from two of our students.

Design Instructor

Academy of Art University · San Francisco Bay Area

Taught a design course on the Nature of Interaction.

Senior Product Designer

Twitter · San Francisco, California

I crafted part of the system that enabled the design team to design for hundreds of millions of people. I also worked on projects ranging from foundational design frameworks to high growth emerging markets initiatives across a spectrum of mobile and web platforms.

Senior Product Designer

Evernote · Redwood City, California

Product Designer

Evernote · Redwood City

Client Strategist

Delvinia Interactive · Toronto, Canada

Led Delvinia's top-tier clients including Scotiabank International, Manulife Financial and Rogers Publishing in crafting innovative digital strategies. Baking customer needs and business goals into the essence that fuels our creative and technical team to design and build great digital products in web, mobile and other emerging platforms.

Education

The University of British Columbia

BCOM, Economics & International Business

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