Mike Walczak

Customer Success Director

UPS

Present

Enterprise Account Director

UPS

Manage 10 strategic multinational accounts across multiple industries generating more than $135M in annual parcel transportation spend. Responsible for achieving business plan by generating profitable revenue and volume growth through the development of new business and the retention of existing business of assigned accounts. This is accomplished by learning and understanding the needs and objectives of my customers as well as supply chain analysis to align services and solutions to help them meet their goals. Key Accomplishments & Achievements: - Cultivated nearly $2.6M in new business across account base since 2024. - Retained $2M in international business through unexpected RFP and negotiated a 1-year contract extension in trade. - Negotiated $1M GFP settlement which included a 2-year contract extension in trade. Initial client demand was $4M. - Negotiated to earn back $2M in diverted business. Initial commitment from client was $1M.

Senior Account Manager

UPS · Greater Milwaukee

Manage a portfolio of accounts generating more than $30 million in annual parcel transportation spend. Responsible for achieving business plan by generating profitable revenue and volume growth through the development of new business and the retention of existing business of assigned accounts. Key Accomplishments & Achievements: - Secured $7M in new business by converting a key competitor account through tailored logistic solutions.

Account Manager

UPS · Greater Milwaukee Area

Manage a portfolio of accounts generating more than $8 million in annual parcel transportation spend. Responsible for achieving business plan by generating profitable revenue and volume growth through the development of new business and the retention of existing business of assigned accounts. This is accomplished by learning and understanding the needs and objectives of my customers as well as supply chain analysis to align services and solutions to help them meet their goals. Key Accomplishments & Achievements: - 2021 UPS World of Champions award winner - Top 12% in the company - Secured $226k in new business by converting key competitor accounts through tailored logistic solutions.

Inside Sales Account Manager

Briggs & Stratton · Greater Milwaukee Area

Managed and supported an independent dealer portfolio of more than 100 accounts via phone contact and electronic communication with the goal of meeting or exceeding sales goals within the Northeast region. Outdoor Power Equipment brands supported include Simplicity, Snapper, Snapper Pro, Ferris and Briggs & Stratton. Key Accomplishments & Achievements: - Grew Outdoor Power Equipment sales by 20% since FY17 taking market share from industry leading competition. - Grew Ferris sales by 250% and Snapper Pro sales by 348% since FY17, both of which are high margin commercial categories. - Recognized by the Leadership team in FY17 for achieving the 100% club for finishing at 107% to plan my first year on the team. - Helped dealers earn more than $225k in rebates since FY17 by achieving key sales program milestones thus increasing their profit margin.

Access Point Sales Representative

UPS · Greater Milwaukee Area

Selected as a pioneer member of the UPS Access Point team, I was brought on board to introduce and sell the Access Point Program via face-to-face meetings with key decision makers of small businesses throughout Wisconsin in this B2B sales role. I demonstrated the ability to influence, plan effectively, problem solve, overcome objection, handle rejection and grow and maintain relationships with internal and external partners which positioned me for success within this position. Through strategizing and prospecting potential accounts within the assigned territories, I successfully reached agreement with 60 businesses in close proximity to the identified target locations while managing and supporting nearly 100 accounts throughout the state to reduce churn and maximize profitability. Additionally, I sought ways to improve processes and developed and implemented a storage organization system that enhanced how our partners served each customer that resulted in increased efficiency of each t…

Marketing Manager

W-O-W Workforce Development, Inc. · Pewaukee

I was recruited by the President of the organization and hired to develop and implement marketing plans with limited resources for 3 one-stop Job Centers in Waukesha, Ozaukee and Washington Counties. Our mission was to provide the highest quality, most effective, demand-driven workforce development services possible to the residents and businesses within the tri-county area. Our programs and services assisted thousands of adults, youth, unemployed and businesses with their employment-related needs. In 2014, I helped drive nearly 60,000 customers to our Centers through diverse marketing tactics including community outreach, website and social media, media relations and promotional items. Additionally, to conserve resources, I was tasked with securing sponsorships in support of events such as our 3 annual jobs fairs, successfully reaching agreement to help offset expenses with organizations including; Wisconsin Hospitality Group, Pick n’ Save, Sendik’s Food Market, Kwik Trip, Generac and…

Merchandise Analyst, Merchandise Planning and Allocation

Kohl's · Menomonee Falls, Wisconsin

Digital Marketing Project Manager, Brand Management

Kohl's Department Stores · Menomonee Falls, Wisconsin

I was promoted to head cross-functional teams with the planning, scheduling and management of weekly Kohls.com sale event and email projects contributing to sales in excess of $1 Billion. I was accountable for the management of day-to-day program and project implementation through Project Management tools and facilitation of project team meetings to proactively drive project deliverables, while identifying and mitigating risk and negotiating issue resolution when necessary. Additionally, I was responsible for assembling the project teams and overseeing the development of all digital projects for the Men's, Young Men's and Sports department pages. In 2012, I orchestrated the 2012 Kohls.com Father’s Day Online Exclusive project that boosted Men’s Department sales +49% vs. 2011. I also sought out ways to improve processes and took the initiative to overhaul and implement an end-to-end process for digital banner ad projects which improved communication and reduced the project timeline by 1…

Marketing Project Specialist, Brand Management

Kohl's Department Stores · Menomonee Falls, Wisconsin

In this position, I learned and applied PM methodologies to all aspects of 146 annual circular and direct mail projects from project inception to project closure. I developed strong working relationships with key internal customers and oversaw project teams to ensure projects were being completed accurately, on time and at the highest quality standard. Due to my progression, performance and curiosity to learn and grow within the digital space, I was selected by the Director of Project Management to manage a project team with the development of an innovative digital trade show booth for the Kohl’s Executive Conference event in 2011. The conference was facilitated by Kohl's Corporation CEO, Kevin Mansell, and attended by all managers and leaders within the organization from across the country. The digital trade show booth received rave reviews and generated the highest amount of traffic of any booth at the conference.

Team Lead, Accounts Payable

Kohl's Department Stores · Menomonee Falls, Wisconsin

As a result of my demonstrated leadership ability and performance, I was promoted to the Team Lead position where I was responsible for assisting the Payment Specialists with day-to-day operations including process improvement and mitigating escalated vendor concerns. In addition, I assisted management with the completion of special month end programs that included collaboration with the Buying Office to meet crucial month end closing deadlines. I also managed the weekly check distribution process overseeing a team of 5 ensuring timely and accurate processing of vendor payables.

Payment Specialist, Accounts Payable

Kohl's Department Stores · Menomonee Falls, Wisconsin

In this position, I was responsible for merchandise vendor payments/adjustments and corresponding with internal and external departments. Primary responsibilities included the following: Administration of transactions: I analyzed problems to make sound decisions to properly book dollars as well as by meeting closing objectives through debit entry, credit approval, holds and releases, adjustments, and accounting dates along with daily balancing Vendor Account Management: I managed vendor accounts and drove forward vendor issue resolution Training & Development: Conducted training for all new associates throughout the first two months of new employment

Team Lead, Risk Management

Kohl's Department Stores · Menomonee Falls, Wisconsin

I was selected by the Management team to complete the Team Lead training program as a result of my performance as a Collections Representative and demonstrated leadership abilities. I successfully completed comprehensive training in leadership, early stage and late stage collections which led to a promotion as Team Lead. In this position, I was responsible for directing, motivating, supervising and evaluating team performance to ensure customers received the highest level of service. I had the opportunity to coach and develop 10 team members who were consistently top performers within the department. I also assisted the department through successful mitigation of escalated customer calls and negotiated payment plans with customers experiencing challenging financial circumstances. Among my leadership responsibilities, I remained accountable for balancing my time on the dialer by contacting past due customer accounts in a smaller scale role. Due to my performance in this position, I earn…

Collections Representative, Risk Management

Kohl's Department Stores · Menomonee Falls, Wisconsin

I was responsible for contacting customer accounts in a past due collection status utilizing a top down negotiation strategy and customer-focused approach to establish payment arrangements that brought our Customers' accounts to a current open-to-buy status. I demonstrated the unique ability to successfully turn negatively charged conversations into positive resolutions to help each customer through their financial difficulty. My approach allowed me to build and strengthen customer loyalty by finding the right solutions to our Customers’ needs. My performance and willingness to succeed positioned me as a top performer month-over-month in categories such as Quality assurance; Total dollars collected; Dollars per hour collected; Promises to pay per hour; and total ACH payments.