Experience
Senior Customer Success Manager
Senior Customer Success Manager, Real Estate
Senior Success Manager
The DotLoop Company · Cincinnati, OH
• In addition to duties as Customer Success Manager, manage an increasing and growing book of business that outpaces the rest of new accounts onboarding. • Collaborate with other company leaders and continue to develop innovative approaches to customer success. • Coach teammates to success by initiating group discussions/projects.
Customer Success Manager-Large Accounts Segment
• Implement, train, and successfully launch all new large accounts ranging from 100-300 users). • Manage and oversee quality, performance and productivity of 300+ accounts/$1.75m in revenue. • Establish and oversee the customer's adoption, training and development of best practices. • Provide excellence in customer advocacy driving satisfaction and a high likelihood to recommend the Dotloop solution. • Identify opportunities to increase customer's usage, value, and revenue through upgrades. • Collaborate with the Sales organization to determine the renewal strategy, business case values, and options to successfully complete customer renewals, and up-sell opportunities.
Customer Support Manager
Investment Conultant
Education
Kent State University
Bachelor of Arts (B.A.), History
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