Mike Betancourt, MBA

Customer Success Director

UPS · East Tennessee

Present

I lead a customer success team to form strategies that enhance retention, satisfaction, and long-term customer growth across East Tennessee. • Partnering with brands to identify business goals and align product solutions that maximize ROI and operational efficiency. • Leading data-driven customer engagement initiatives to strengthen loyalty and improve adoption of key offerings. • Collaborating cross-functionally with sales, product, and operations teams to ensure seamless customer experiences and proactive support. • Utilizing analytics and feedback systems to forecast customer needs, identify growth opportunities, and refine success metrics. • Coaching and mentoring team members on customer-centric best practices that elevate service and sustain revenue performance. • Supporting digital transformation and modernization efforts that redefine the department’s approach to sales and success management. • Maintaining strong territory performance through a balance of customer advocacy, con…

Area Sales Manager

UPS · Knoxville, Tennessee, United States

I lead a team of 9 sales executives who support 1,000+ businesses valued at $98M while we also hunt for conversion opportunities with an annual goal of winning $18M+ in new business. I lead by… -Aligning my team to a shared vision of continuous improvement in our sales processes and best practices. -Coaching my team to master both in-person and virtual selling, CRM responsibilities, and leveraging sales analytics for valuable insights. -Training my team to exemplify Situational Sales Negotiations (SSN), the Challenger Sales model, Negotiating the Sales Process, and SPIN selling. We leverage valuable insight in experience in auditing and adjusting complex supply chains to bring invaluable knowledge and management to SMB supply chains to improve value, reduce cost, and increase partnership value.

Senior Account Executive

UPS · Tampa, Florida, United States

I help customers grow their business by optimizing their logistics! I manage 50-60 businesses around the greater Tampa area that have an annual spend with UPS above $200K. I have yet to have a year where I have not doubled my sales goal with validated pull-through of profitable revenue. - Developing pricing strategies for large, complex customers that differentiate UPS from our competitors through value-driven solutions. - Concentrating on finding new, conversion revenue for UPS. - Presenting business reviews and communicating business strategies in an effective manner that aligns UPS abilities with customer goals. - Mentoring Account Executives by supplementing their training with experiential insight to help grow their knowledge and abilities. - Covering for my manager when he is on vacation to further develop myself for advancement. 2020 - World of Champions (Bronze) 2020 - Home Run Hero Award (SAE Highest Volume, Revenue, Revenue per Piece Growth) 2021 - United Way Legacy Giver 202…

Account Executive

UPS · Largo, Florida

I managed 200-250 businesses around the Largo/Seminole, area of Florida that have an annual spend with UPS in-between $20K - $200K. I have yet to have a year where I have not doubled my sales goal with validated pull-through of profitable revenue. I was a key member of the Take Charge committee that focused on gathering, communicating, and winning driver leads and making sure drivers were rewarded for their leads and partnership. - Developing pricing strategies for SMB customers that differentiate UPS from our competitors through value-driven solutions. - Concentrating on finding new, conversion revenue for UPS. - Presenting business reviews and communicating business strategies in an effective manner that aligns UPS abilities with customer goals. -Covering for my manager when he is on vacation to further develop myself for advancement.

Inside Sales Representative

UPS · Greenville, South Carolina, United States

I managed 500+ businesses around the Winston Salem, North Carolina area that had an annual spend under $200K. I have yet to have a year where I have not doubled my sales goal with validated pull-through of profitable revenue. I was voted MVP during Inside-Out Selling which focused on selling value-driven solutions and elegant negotiables over price. - Developing pricing strategies for SMB customers that differentiate UPS from our competitors through value-driven solutions. - Concentrating on finding new, conversion revenue for UPS. - Presenting business reviews and communicating business strategies in an effective manner that aligns UPS abilities with customer goals. -Developing foundational skills that set my career up for advancement.

Admission Counselor

Bob Jones University · Greenville, South Carolina Area

Admission Caller

Bob Jones University · Admissions Department