About
I am an experienced Operations Manager and Leader. I support and empower others in their personal and professional growth. With over nine years of experience as a Hospital Manager in the veterinary industry and sixteen years in retail management I have developed and honed skills in budget management, team building, collaboration, mentorship and driving results. My background in Art History from Edinboro University of Pennsylvania has also shaped my vision and approach to providing quality care and service to our clients and their pets. I have a keen eye for detail, creativity, and critical thinking skills that help me identify, document, share, and promote best practices across the organization. As a champion for change, I partnered with the Manager of Regional Operations and the Managing Veterinarian to establish goals, monitor performance, and implement policies for the practice. I also would oversee the budget, payroll, benefits, and computer systems, ensuring efficiency and complia…
Experience
Wellness Mentor
National Veterinary Associates · Suncoast Division
Hospital Manager
National Veterinary Associates/ Hometown Animal Hospital and Dental Clinic · Weston, Florida
Act as a champion for change and identify, document, share, and promote best practices. Partner with Manager of Regional Operations in budget maintenance process. Establish goals for the practice and staff. Create doctor and support staff schedules and manage labor costs to budget as well as process payroll. Oversee employee benefits program and hospital insurance plans. Develops and implements hospital policy. Monitors computer systems and works with Help Desk to resolve technical systems/equipment issues. Partner with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff. Implement performance-based incentive and rewards and recognition programs. Track and maintain current licensure for all DVMs. Resolve client issues, escalations, and oversee follow-up. Partner with marketing department to drive client visits. Manage accounts receivable and cash on hand, including performing invoice audit reviews. Manage hospital invento…
Hospital Manager
National Veterinary Associates/ Camboro Veterinary Hospital · Edinboro, Pennsylvania
Act as a champion for change and identify, document, share, and promote best practices. Partner with Manager of Regional Operations in budget maintenance process. Establish goals for the practice and staff. Create doctor and support staff schedules and manage labor costs to budget as well as process payroll. Oversee employee benefits program and hospital insurance plans. Develops and implements hospital policy. Monitors computer systems and works with Help Desk to resolve technical systems/equipment issues. Partner with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff. Implement performance-based incentive and rewards and recognition programs. Track and maintain current licensure for all DVMs. Resolve client issues, escalations, and oversee follow-up. Partner with marketing department to drive client visits. Manage accounts receivable and cash on hand, including performing invoice audit reviews. Manage hospital invento…
Store General Manager
Gap Inc./Old Navy · Lycoming Mall Pennsdale, PA
Drive profitable sales within store. Lead and provide direction to store team. Act as link between Old Navy’s brand vision and how it comes to life within the store. Achieve all key metrics and meet or exceed profitability goals. Act as the head merchant. Lead, follow up, coach and train on business analysis and merchandising decisions. Proactively create the store business plan to drive profitable sales through forecasting and scheduling. Lead the overall skill building and development of the store team in-line with company initiatives. Coach and develop direct leadership team and other key talent within the store. Create an inclusive culture of learning application and high performance through talent acquisition, developing, coaching and holding team accountable. Act as primary change leader, subject matter expert and communicator for store team about all brand, market and territory initiatives. Contribute to the success of the market and lead team in how they contribute to the succe…
Assistant Store Manager
Gap Inc./ Old Navy · Erie, Pennsylvania Area
Assist store manager in all daily management activities. Creating, improving and sustaining the customer experience. Develop talent and maintain stock team. Department of Responsibility – Merchandising Map and lead the execution of all floor sets. Ensure floor sets are maintained until the next floor set change. Train department leads and stock associates on proper floor set execution
Assistant Store Manager
American Eagle Outfitters · Erie, Pennsylvania Area
Assist store manager in all daily management activities. Creating, improving and sustaining the AE customer experience. Develop talent and drive sales results. D.O.R – Merchandising Map and lead the execution of all floor sets. Ensure floor sets are maintained until the next floor set change. Training associates on proper floor set execution. Creating merchandising moves during sell through to maintain maximum capacity.
Education
Edinboro University of Pennsylvania
Bachelor of Arts (BA), Art History, Criticism and Conservation
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