About
As a high-achieving Technology & Digital Transformation executive, the thing that motivates me the most is being told that something “can’t be done.” Where others see insurmountable obstacles and mountains of complexity, I create business driven implementable strategies that are easily distilled down to executable plans. For me, there is no better challenge. My core belief is that the success of a company lies within the morale of its employees. I always look for high employee engagement to drive exceptional results, and when faced with business challenges, I begin by ensuring healthy teams, employee engagement and formulating and executing a transformation strategy. Quality quickly improves, followed with a boost in business development opportunities and overall level of customer satisfaction. Driven by strategy and flawless execution, my focus is on enhanced experiences, significant savings and productivity improvements. Using agile and inventive solutions, I promote collaborative wo…
Experience
Vp, People Strategy & Transformation
Early Warning® · Scottsdale, AZ
Present
Identify, lead and implement key strategies designed to support enterprise talent and culture programs at scale. Role focus includes strategic planning, organizational design, program and project leadership, business routine leadership, and workplace and culture leadership and oversight.
Senior Executive Consultant
AlphaSights and GLG · Remote
Provided consulting to clients and professional service firms to share subject matter expertise to assist and support cross industry clients’ research and project needs.
Managing Director, Employee Experience and Human Resources (Hr) Technology
Charles Schwab · Phoenix, Arizona, United States
Created and led employee experience strategy, framework, roadmap, and execution across enterprise. Served as technology partner to CHRO and CTO. Developed, socialized, and launched Schwab Engineering brand for IT function. Owned and led HR technology by supporting, implementing, and selecting employee software solutions.
Vice President, Digital Workplace Technology
Charles Schwab · Phoenix, Arizona, United States
Recruited to design and implement digital workplace strategy and oversee end-user computing for 25 business lines. Drove digital workplace transformation via large-scale implementation efforts. Realized $10M savings and 20% productivity improvement through the creation, agreement, and implementation of a cohesive digital workplace technology strategy. Increased employee satisfaction by 25% over a three-year period by transforming digital experience for 20K staff.
Vice President and Unit Chief Information Officer (Cio), Corporate Innovation
American Express · Scottsdale, Arizona, United States
Redefined IT brand and led cultural transformation into digital workplace. Developed, sold, and executed technology strategy resulting in a world-class corporate employee experience, serving as technology partner to 6 business lines. Owned enterprise innovation platform to track, prioritize, and implement employee innovation ideas resulting in corporate funding and implementation of the top 25 ideas.
Vice President and Unit Cio, Global Business Services (Gbs) & Human Resources (Hr) Technologies
Promoted to manage a global team of more than 650 and a $35M budget to support GBS/HR business units, including the Chief HR Officer and Executive Vice President of Global Business Services. I oversaw offshore resources with only 4% turnover, 16% less than industry average. I created the IT cost optimization program resulting in 25%/$40M cost savings in 2013, $90M savings in 2014, and program expansion into multiple business units.
Vice President, Global Merchant Services Technologies
Supported the merchant organization with a focus on the Card Acceptance Processing Network Program, accepting all incoming credit card transactions. Generated a 20% improvement in quality rating with top employee and customer goal ratings and $15M+ in annual savings.
Vice President, Global Corporate Technologies
Shifted technology into a more consultative role, earning recognition as trusted advisor and vital partner through creation of a finance technology roadmap emphasizing planning, benchmarking, transparency, relationship management and employee engagement. Resulted in a two-level jump in organizational goal ratings from average to top rating in less than 2 years, and shareholder cost savings of $10M through rationalization of 450 systems to less than 100.
Senior Manager
Provided strategy and delivery focused consulting services for 16 Fortune 500 cross-industry clients specializing in M&A, ERP, HR, Finance, Communications, High Tech and Financial Services. One of ten initial Accenture employees who started Avanade, the Microsoft/Accenture joint venture leading Finance and HR hiring, process definition, short and long-term strategy creation, execution and operations.
Education
University of Arizona
Bachelor of Science - BS, Management Information Systems & Operations Management
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