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Melissa Peters

Melissa Peters

Customer Success Leader | Driving Retention, Growth & Customer Advocacy | Building High Performing Customer Success & Te…

United StatesComputer & Network Security
Company
FourKites, Inc.
Title
Senior Manager, Customer Success
Seniority
Senior
Department
Master Operations
Location
United States
Industry
Computer & Network Security

About

Over 14 years of experience in Customer Success. Build and lead high performing teams that prioritize customer value and deliver initiatives that focus on enhancing customer retention and satisfaction through strategic collaboration and data-driven insights. Bring expertise in fostering long-term customer relationships and implementing scalable processes that streamline operations and optimize performance. Focus on delivering measurable results, I am passionate about enabling teams to exceed expectations and drive strategic outcomes for customers.

Experience

Senior Manager, Customer Success

FourKites, Inc.

Present

Director of Customer Success

Digital Hands

Senior Manager of Customer Success

ReliaQuest

Manager of Customer Success

ReliaQuest

Senior Service Delivery Manager

ReliaQuest

Service Delivery Manager

ReliaQuest

Sr. Client Manager

Triad · Tampa/St. Petersburg, Florida Area

Client Manager

Triad · Tampa/St. Petersburg, Florida Area

Account Manager, Ebay & Stubhub Advertising Sales

Triad · Tampa/St. Petersburg, Florida Area

Account Specialist

Triad

Education

University of South Florida

Bachelor of Science (B.S.), Finance & Marketing

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