About
I have 10 years of customer service management experience. I pride myself on having exceptional organization and time-management skills. I'm very detail oriented, ability to follow-through on projects, meet deadlines and handle multiple tasks simultaneously. I have the desire and patience to coach team members and provide direct performance feedback. I value building meaningful partnerships with my team, while maintaining a high degree of professionalism, integrity, objectivity and customer service focus. I model behavior that supports change and continuous improvement in line with company goals and values. As a team leader I am passionate about teaching, mentoring and developing individuals. I am a proven talent manager and developer who can recruit, train, and retain teams of top performers to achieve results and exceed business goals.
Experience
Hospital Practice Manager
Banfield Pet Hospital · Bellevue
Present
Being a Practice Manager means managing the hospital and ensure the highest quality of veterinary care, exceptional client service, associate engagement and maximum productivity of the veterinary medical team. The Practice Manager, in partnership with the Chief of Staff (COS), ensures good communication with clients and associates to optimize growth of the business. I strive to partner with doctors to operate an effective and productive hospital team, ensure a safe and engaging hospital environment, and improve both the medical quality and business performance of the hospital.
Retail Store Manager
Managing the day to day processes that are carried out in the store. Managing the product inventory, salespersons, goods for display, and sales. Recruit and hire qualified individuals, train and provide feedback, and maintain a current staffing succession plan. Prepare weekly schedules. Attracting customers, as well as maintaining current patron relationships. Maintain a consistent busineess focus with the goal of meeting or exceeding financial plans established for the store.
Optical Lab Technician
Reading the lens and frame specifications from prescriptions, Selecting proper lens blanks from stock. Using the following tools; * Computerized layout systems, Soldering units, Adhesives, abrasives & coolants, Lens generator, Automatic & hand edging machines, Salt or bead pans, Sphere & cylinder surface grinders, Lap cutting machines, Sagitta gages (measure lens curvature), Lens drilling devices. I would also do frame adjustments for our customers.
Education
Decatur
Diploma, English, Marketing, Math, History
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