About
-Deeply experienced Strategic Account Manager & Customer Success Management professional -SaaS in the retail, PPX, e-commerce, app-commerce, and online-marketplace arenas -Full-stack data-driven account management with a focus on implementation, adoption, satisfaction, renewals, and account growth -A firm believer that you get out what you put in
Experience
Senior Account Manager
parcelLab · United States
parcelLab is the leading Post Purchase Customer Experience Management platform globally. We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for global brands such as H&M, IKEA, Bose, Puma, Farfetch and Chico’s. For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into moments of joy.
Customer Success Manager
Poq · Greater Boston
Poq is a SaaS app commerce platform for large retailers to build retail apps. Poq keeps its clients current by delivering a true SaaS service.
Strategic Account Manager
B-Stock Solutions · Greater Boston Area
-Drove account strategy and growth opportunities within accounts, generating over $2.4M in new incremental revenue per year -Established and grew client relationships - leading to adoption, satisfaction, and 100% retention - as the primary contact for director, VP, and C level personnel -Managed projects, client requests, and reporting/strategy meetings - for a portfolio of Fortune 100 enterprise accounts -Partnered with internal marketing, technology, and operations personnel to implement strategies that drove performance and client satisfaction -Monitored, adjusted, and presented data-driven auction strategies to clients - based on analysis in Tableau and Excel -Developed, presented, and framed case studies, executive summaries, and performance data to win new business - and grow revenue within existing accounts
Planning Solutions Analyst - Customer Success
7thonline · Greater New York City Area
-Developed, implemented, and supported custom merchandise planning processes – for retail clients – driving client adoption, satisfaction, retention, and growth -Functioned as a subject matter expert on system implementation/integration projects – mapping client needs to system functionality -Developed and presented Visio process maps, Gantt charts, and PowerPoint presentations to win project signoffs from C-level gatekeepers -Wrote technical workflows for enhancements and changes in system functionality, as the liaison between clients and internal teams -Monitored and reacted to client requests with actionable business solutions – certifying successful adoption and renewals
Omnichannel Associate Merchandise Planner - Fine Watches
-Managed complex relationships, with a portfolio of over 50 vendors, in the luxury watch and activewear industries -Made data-driven assortment procurements from vendors, to optimize inventory plans by store -Served as the centralized point of contact for a network of store managers, to action on regional insight -Supported the Merchandise, Assortment, and Financial plans to drive Sales, Margin and Turn -Transformed reported data in Excel, analyzed reports, and made informed decisions to drive full price sales, and minimize markdowns and liquidation -Analyzed Customer Strategy + Intelligence reports to gain insight, and propose add/exit recommendations, by brand, for stores – based on ethnicity, age, price, shopping-cart items, and more -Led Core Assortment Test project - Adapted to iterations in the test, and submitted deliverables to meet deadlines -Proposed and implemented action steps, to capitalize on stock opportunities, and fix stores with insufficient inventory -Managed Hub and…
E-Commerce Assistant Merchandise Planner - Watches and Fashion Jewelry
Macy's · Greater New York City Area
-Entered Purchase Orders for 30 vendors -Managed and tracked the On-Order by vendor, to keep on plan, and sync with the Open-to- Buy -Worked with the vendor community to place reorders -Approved the release of replenishment generations -Created and maintained C1-s for the Fine and Fashion Watch Divisions to keep track of Sales, Margin, and Turn goals.
Mds Assistant Merchandise Planner - Rtw (Activewear)
-Completed the Merchant Executive Development Program -Executed business analysis using Standard Reports, Pivot Tables, and Business Intelligence tools to formulate action plans -Clustered doors for ATS/Monthly Delivery’s – via PGUs and Affinity by sorting, filtering, and utilizing the vlookup formula -Partnered with Buyers and Inventory Planners to optimize receipt flow by location, and ensure timely purchase orders -Conducted market prep on Affinity Analytics (by climate and master style) to recommend expanding/ cutting programs, based on sales to stock penetration, sell-off, and margin -Served as the centralized point of contact for a network of store managers, to action on regional insight
Campus Brand Ambassador
-Designed and implemented a 16 week marketing plan to increase Amazon Student brand awareness and signups -Collaborated with team members to engage students via events, giveaways, contests, and social media -Promoted the benefits of Amazon Student to prospects at high traffic locations around campus
Campus Brand Manager
Tucker Blair · Syracuse, New York Area
-Envisioned and implemented promotional events including contests, giveaways, and tailgates -Engaged with target customers through social media, using interactive marketing techniques to augment the brand -Conducted a feasibility study for growing the brand at Syracuse University, by partnering with local Brick & Mortar retailers and the Syracuse University Book Store
Caterer/Server
Campus Catering
-Arranged food and served guests at more than thirty events held at several venues -Bar-tended events involving a high level of customer service and interpersonal skills -Professionally waited tables at the alumni/ faculty restaurant
Associate
World Financial Group (WFG) · New York, New York
-Built a list of my top 100 prospects for financial counsel and needs based solutions -Conducted corporate overview presentations to three families while under the supervision of my mentor -Achieved the status of Producer under the American Agency System through study of the Series 16-51 topics for Massachusetts licensing
Logistics Service Analyst - Comcast Division
OnProcess Technology · Ashland, MA
-Fielded inbound calls from Comcast clients and troubleshot their cable box issues -Surveyed over 500 Comcast clients regarding installations and service visits for market research -Scheduled over 1,000 DTA installations via the CSG and Comtract programs while communicating with customers -Trained new employees on CSG, Comtract, and OPT programs and professional phone call procedure
Education
Syracuse University School of Information Studies
Certificate of Advanced Study, Data Science
Syracuse University - Martin J. Whitman School of Management
Bachelor of Science, Finance & Marketing
Natick High School
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