About
I didn't just fall into advising 3pls and brands how to optimize their fulfillment software. I lived the chaos first. In 2020, I co-founded Plante La Vie Nursery with a retro camper turned mobile storefront. What started as a scrappy operation grew into a national DTC brand on Shopify and TikTok Shop. By year three, we crossed $340K in revenue, and in year four, we ended at $500K in revenue and sold the company to our 3pl. But here's what no one tells you about scaling eCommerce: the logistics nearly broke us. I personally packaged SKUs, negotiated with 3PLs, rebuilt Shopify workflows, managed inventory nightmares, and learned margin discipline the hard way. Every fulfillment bottleneck, every warehouse inefficiency, every "where's my order?" email, I felt it. That's exactly why I'm at ShipHero now. I don't just understand warehouse management systems from a software perspective, I've been the operator desperately needing one. When a 3PL tells me their pick-path is costing them hours,…
Experience
Customer Success Manager
Present
I partner with 3PLs and direct-to-consumer brands to ensure their operations run lean, scalable, and profitable. My role goes far beyond ticket resolution, I act as a strategic advisor, helping clients translate their fulfillment complexity into operational clarity. Currently, I manage a book of 40 clients that all do north of $40M in revenue. How I help clients: • Optimize warehouse operations → Implement AI-driven picking, smart batching, and real-time visibility tools to cut labor costs, reduce errors, and accelerate throughput. • Turn data into decisions → Build and track critical KPIs (dock-to-stock cycle time, Perfect Order Rate, labor cost per order, space utilization) so operators can see exactly where margin is leaking and how to fix it. • Drive measurable ROI → From SKU-level cartonization to pick-path optimization, I help clients uncover hidden savings that often free up six figures annually. • Strengthen partnerships → Act as the bridge between client operations and ShipHer…
Dad
Wolmer Household
Present
Being a present father.
Co-Founder
Plante La Vie Nursery · Tampa, Florida, United States
Built a retro camper into a mobile storefront, then scaled it into a $500K+ eCommerce brand before a successful exit. • Achieved $150K in first-year revenue, then increased it by 126% to $340K in the second year. • Scaled past $500,000 in revenue in year 3, and sold our brand with a successful exit in the 4th year. • Handled all day to day operations. Built the Shopify website, klaviyo email marketing campaigns retargeting frequent buyers, Tik Tok digital ads, & hosted the LIVE interactive selling events.
Customer Success Manager Ii
ZoomInfo · Tampa, Florida, United States
As the Customer Success Manager II I was responsible for showcasing our employer branding SaaS platform that helped SME and large enterprise companies showcase their company culture virtually to attract, hire and retain the top talent during the thick of COVID and Post-Pandemic. • Managed a $1M+ ARR portfolio of 20-25 enterprise level clients, overseeing the full customer journey from kickoff, to ongoing account management as well as negotiating contract renewals. • Retained 80% of my enterprise level accounts. Expanded 20 enterprise clients to multi-year contracts, driving a $250K increase in ARR during the tight spending COVID era. • Led monthly and quarterly business reviews with C-level HR leaders to align on key business objectives. Developed tailored success plans to increase product adoption and help my clients bolster their employer branding initiatives to appeal to a wider candidate pool.
Senior Client Success Manager
• Served as the trusted outsourced marketing manager & advisor for 45 managed service provider clients totaling $1,607,849 in ARR. • Retained 85% of my accounts and expanded 22 accounts from single to multi-year contracts right in the thick of COVID. Resulting in a $235K increase in ARR. • Led monthly and quarterly business reviews with C-level executives to align on key business objectives and monitor client health. Developed tailored success plans to expand product utilization and upsell expansion opportunities.
Customer Success Manager (Marketing Account Executive)
Marketopia · Tampa/St. Petersburg, Florida Area
Full- service Marketing and Lead Generation company for the IT channel. • Functioned as the outsourced marketing manager and single point of contact for 45 IT/ERP consulting clients totaling $1,607,847 in ACV. • Cultivated strong client relationships to help drive new product adoption, leading to a boost of $235,000 in incremental contract value. • Performed ongoing customer training and monthly marketing review meetings to deeply understand client’s business and present campaign performance and identify key areas for improvement. • Enabled successful roll-out of client marketing campaigns by creating, implementing and delivering success plans to key stakeholders.
Senior District Manager
ADP · Greater New York City Area
Global leader in Human Capital Management solutions for small, medium and large businesses. • Exceeded yearly quotas of $225K and $265K respectively, selling ADP’s Payroll/HR SaaS platform. • Built my own strategic sales territory plan to win new business and uncover upsell opportunities within my existing client and partner channels. • Established trusted advisor relationships with C-level HR executives to ensure customer satisfaction and retention.
District Manager
Associate District Manager
ADP · Greater New York City Area
Senior Social Media Consultant
Full-service marketing automation and CRM platform that integrates social media, reputation management, mobile and email marketing for small businesses. • President’s Club recipient. Awarded to the top twenty-five sales representatives in the company nationwide. • Prospected, presented and won new accounts through cold calling, online demonstrations and leveraging Salesforce.com. • Conducted marketing scope analysis with clients to determine specific needs & timelines. • Collaborated with the sales operations team to provide feedback on the sales processes and what should be improved to make the process more efficient.
Social Media Consultant
Main Street Hub · New York City
Social Media Marketing Intern
fishbat · Patchogue, NY
Fishbat is a full-service digital marketing firm that takes a whole business approach for clients' digital marketing programs. • Coordinated and executed the social media marketing strategy for 20 different clients across key social media channels (Facebook, Twitter, Instagram, YouTube and LinkedIn). • Assisted with streamlining social media accounts to ensure uniform content and consistent brand messaging for clients. • Developed content that increased community engagement and customer brand loyalty for clients. • Scheduled and executed a monthly social media content calendar for each client to ensure proper marketing campaign deadlines were met. • Tracked social media analytics for clients digital marketing campaigns on a monthly basis.
Education
Barney School of Business, University of Hartford
Bachelors of Science, Business- Marketing
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