About
Strategic and execution-focused operations executive with 15+ years leading high-impact teams across fulfillment, customer experience, marketplace operations, and last-mile logistics. I've built and scaled global orgs in high-growth startups (ShipBob, Convoy) and led multi-billion-dollar initiatives at Amazon — from launching Sub-Same-Day delivery across 100+ cities to transforming Amazon Fresh and Flex delivery models. My background blends deep P&L ownership with a builder’s mindset: I thrive in environments that demand both operational rigor and the ability to launch something entirely new. I’ve led orgs of 150+ people, delivered 40pt NPS improvements, reduced churn by 38%, and driven global CX and support strategy across tech-forward and logistics-intensive environments. Core Strengths: • Executive Ops Leadership | Global CX Strategy | Tech-Enabled Support | P&L Management • Marketplace & Fulfillment | AI/Automation | Last-Mile Delivery | Customer Retention • Salesforce | AI Impleme…
Experience
Vice President, Merchant Care
ShipBob · Greater Seattle Area
Present
In my role as Vice President, Merchant Care at ShipBob, I spearhead a team of over 130 professionals worldwide to deliver top-notch solutions for our Merchants' supply chain needs. By focusing on long-term strategic planning, technology integration, vendor management, and exceptional customer service, we are able to drive operational excellence and enhance customer satisfaction, ultimately contributing to our customers' success.
Sr. Director, Carrier Programs & Operations
Convoy Inc · Seattle, Washington, United States
I led a cross functional organization responsible for operating and improving Convoy's network, supply side economics, and customer satisfaction. My team consisted of (1) operations execution, (2) carrier sales team building supply capacity, (3) strategic program management arm designing and optimizing our marketplace, and (4) offshore teams providing customer support.
Director, Sub-Same Day Delivery Strategy & Operations
Amazon · Seattle, Washington, United States
Head of Program Management, Ultrafast Delivery Tech & Operations
Amazon · Greater Seattle Area
Lead a team of talented program managers, product managers and analysts who are building and optimizing Amazon's last mile delivery network. Our operation powers delivery for Amazon Fresh, Grocery, Prime Now, Whole Foods, Amazon Restaurants and many more businesses.
Senior Manager, Prime Now Delivery Strategy
Amazon · Greater Seattle Area
Sr. Program Manager, Prime Now Delivery Operations
Amazon · Greater Seattle Area
Currently building and refining Amazon's ultrafast 1-hour delivery network worldwide. Leading all 3rd party business development, contract negotiations and delivery operations strategy in North America. Delivery launch lead for 32 cities and counting...
Sr. Program Manager, Fba Seller Support
Fulfillment by Amazon (FBA), global seller services operations. Lead platform development and international program integration in India, China, Japan and Europe.
Product Manager, Search Platforms
Marchex · Seattle, WA
- Spearheaded development, architecture and technology stack to enable mobile search predictive analytics and optimization at scale (via Google & Bing API's). - Define and drive product management/roadmap for voice recognition platform aligning technology investments with customer goals. - Overall responsibility for managing mobile phone telecommunications and carrier provider relationships including product strategy and project prioritization. - Responsible for the creation, launch and management of the Ad Operations team. - Currently developing capability to optimize mobile ad serving / management of 100k+ advertiser campaigns across 100+ distribution sources.
Operations Strategy Analyst - Office of the Chief Technology Officer
Summer Internship - Office of the Chief Technology Officer: - Provided analytical analysis, market research and statistical modeling in support of both internal and external business development programs.
Operations Manager
Stryker Orthopaedics · Mahwah, NJ
- Developed and directed business level strategy and performance management of 76-direct labor associate team across 3 operating shifts in the manufacture of orthopedic implants. - Annual operations budget development and P&L management of business unit generating revenue in excess of $100MM. - Successfully managed three knee implant product launches and associated capacity planning resulting in increased annual operating income of $7-million.
Manufacturing Engineer
Stryker Orthopaedics · Mahwah, NJ
Led business unit technical program (process improvements, quality control & FDA compliance) in support of the manufacture of orthopedic implants. - Contributions led to 2007 President’s Award for operational achievements.
Project Engineer
BTEX Engineering, Inc. · Delray Beach, FL
Consulted on engineering solutions and project management in the design, implementation and maintenance of remedial process treatment facilities.
Education
UW Foster School of Business
MBA, Marketing & Operations
University of Massachusetts Amherst
BS, Mechanical Engineering
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