Marvin Barber

E Commerce Manager

Staples

Present

Business Integration Manager

Staples

Responsible for supporting Business Development teams in the customer prospecting phase by promoting the features and benefits of electronic commerce. Responsible for training new and existing customers, sales managers, regional managers, district managers, and multiple account teams on the benefits of electronic commerce. Conducted and scheduled training sessions, presentations via webinar, net meetings or by travel throughout a Southeastern territory. Successfully instructed audiences how to purchase office supplies via StaplesLink, search and categorize office products via Alta Vista and Endeca search engines. Responsible for instructing audiences how to create copy and digital print orders from the Staplelink website. Responsible for Creating New Customer Websites using internal company templates. Responsible for creating, managing, and modifying website content. Responsible for assisting merchandise buyers, device launches and working with 3rd party vendors. Promoted electronic co…

Team Lead

Anthem Blue Cross and Blue Shield

Responsible for providing direction to agents on initial contact between Care Management programs and specific identified members. Also handled inbound and outbound enrollment and engagement calls with eligible members.to provide information regarding program features. Gathered records and appropriate member information according to policies and procedures via telephone. Encouraged members to participate in the Care Management programs by providing information about the program, outlining features, values and explaining available services. Records and documents call details while utilizing various scripts as needed on a client basis. Redirecting member inquiries to the appropriate clinical staff. Initiating referrals and managing consultations from clinicians for participants registered in Care Management programs. Documenting information from hospitals, health plans, physicians, patients, and vendors. Communicated with physician offices to obtain information or related dated as needed…

Clinical Coordinator

United HealthCare/Optumcare

Managed administrative intake of Medicare members. Received inbound calls from hospitals, clinics, facilities and the clinical team to manage requests for services from members and / or providers. Processed incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles. Managed excel grid sheet regarding diagnosis and procedure codes to determine what would require pre-authorization. Created Skilled Nursing and Home Health cases for RN review. Assisted the clinical staff with setting up documents / triage cases for Clinical Coverage Review. Resolved inquiries from members and / or providers. Up to date knowledge of ICD-9 and ICD 10 CPT codes. Placed Outbound calls to provider’s and facilities to request clinical information for nurses and medical director’s. Created peer to peer requests for medical director’s review.

Team Lead

Aetna Healthcare

Provided daily training to online customer care agents in a fast paced call center environment, while acting as an interim supervisor. Monitored agents, and provided coaching on quality standards using online tools and resources. Responsible for account maintenance, updates, and educating members and customer care agents on Healthcare insurance coverage benefits. Processed mail order prescription refills for existing Medicare members. Disseminated time sensitive information to members, and customer care agents on a variety of related healthcare topics regarding insurance benefits and claims.

Case Manager

Partnership for Community Action Inc.

Facilitated Georgia's (LIHEAP) Low Income Heating & Energy Assistance Program by thorough application completion and follow up. Training the benefits and deadlines of government programs to qualified candidates. Responsible for educating applicants on the benefits and services of the agency. Responsible for providing career coaching and counseling to Low Income Heating Energy applicants. Assisted candidates with paperwork for grants, scholarships and tuition assistance applications.

Tam Ii

Verizon

Senior Technical Account Manager

Verizon Business

Responsible for a 10% increase of revenue growth within 40 Strategic Accounts in the Enterprise and Mid-Sized Business Markets. Supported sales leaders, Client Business Managers, in maintaining customer relationships and, by generating top line revenue growth across multiple product lines. Responsible for analyzing, recommending and provisioning various business and computer networking services. Consistently exceeded revenue objectives by executing strategy sessions, fact finding, and appropriately recommending services.

Independent Consultant

Clients include Fortune 500 companies such as Partnership for Community Action, Coca Cola Company, Delta Airlines, Exxon Mobil, and Hershey Foods Corporation. Pursued various entrepreneurial ventures and provided business consultation to multiple non-profit entities, including churches, in support of relief efforts. Career coaching and counseling to inviduals. Extensive volunteer services provided to individuals and entities. Researched culinary arts career through Le Cordon Bleu, renowned expert in the hospitality industry.

Business Integration Manager

Herman Miller

Responsible for the management, development, and implementation of Herman Miller eBusiness programs while traveling extensively throughout the Southern region. Successfully directed annual business of $2.5 million through new and existing eBusiness relationships utilizing our profitable eProcurement channel. Responsible for the new construction of customer websites, existing website content management, and ongoing development of new implementation processes. Successfully educated and increased 90% of the 100+ Southern eBusiness customer base through sales presentations, and eProcurement training.

Manager

AT&T