About
I lead and optimize organizations at the intersection of Leadership, Growth, Technology, Strategy and Operations. My focus is on building efficient, scalable structures that use AI and automation to improve performance, reduce friction and create measurable business impact.A strong Customer Experience cannot exist without strong Customer Operations. I work on both sides of that equation: designing systems, processes and team environments that enable people to perform at their best while delivering consistent, high-quality customer outcomes. E-Mail:mail@mschruth
Experience
Svp Customer Operations
smava GmbH · Berlin, Deutschland
Director of Sales and Customer Operations
smava GmbH · Berlin und Umgebung, Deutschland
Head of Sales Operations
smava GmbH · Berlin und Umgebung, Deutschland
Vp Corporate Finance & Bi
Auctionata AG · Berlin und Umgebung, Deutschland
- Aufbau und Leitung der Controlling und BI Abteilungen - Budgetplanung, Forecasting, Reporting, FP&A, operative und strategische Analysen, Performance Management
Vp Marketplace Operations
- Implementierung eines Performance Management Systems zur Steuerung der Profitabilität auf Kategorienebene - Projektmanagement & Prozessoptimierung
Head of Business Analytics
Auctionata Beteiligungs AG · Berlin und Umgebung, Deutschland
- Build up and leadership of a business analytics unit - Analysis and presentations on board and investor level - Business plan modeling and budget planning - Due diligence – analysis on financial and non-financial KPIs, presentation, data lead - Financial reporting and controlling - Creation of statistical models for revenue projections - Cross-unit project management
Business Analyst
Auctionata Beteiligungs AG · Berlin und Umgebung, Deutschland
- Planning and creation of a company-wide KPI and reporting system - Analysis and presentations on board and investor level - Business plan modeling and budget planning - Due diligence – analysis on financial and non-financial KPIs, presentation, data lead - Financial reporting and cost controlling - Creation of statistical models for revenue projections - Analytical and methodical support of various departments, e.g. online marketing, logistics, acquisition, sales, production and customer support - Data quality management and project management
Student Consulting Project
DeltaVir GmbH · Leipzig und Umgebung, Deutschland
- Financial lead in the creation of a business plan for a biotech startup - Winning presentation in a VC pitch competition
It Consultant
ECG Erdgas-Consult GmbH · Leipzig und Umgebung, Deutschland
- Student job (20 hours per week) - Client project about automatized software tests and data quality management
Student Consulting Project
Bayer HealthCare · Berlin und Umgebung, Deutschland
- Analysis and presentation of ethical challenges in the pharmaceutical industry - Final presentation for upper management with impact on Bayer’s CSR strategy
Sales Consultant
IBM Deutschland GmbH · Leipzig und Umgebung, Deutschland
- Business development in the area of Software-as-a-Service (SaaS) - Analysis of cloud computing in small and medium-sized companies
Sales Consultant
IBM Deutschland GmbH · Leipzig und Umgebung, Deutschland
- Initial contact with CEOs of small and medium-sized companies - Organization and execution of trade-fair appearances
It Consultant Sap
IBM Deutschland GmbH · Stuttgart und Umgebung, Deutschland
- SAP implementation and integration project at an insurance company - Defining code requirements for Indian outsourcing center - Budget and time planning and quality assurance
It Analyst
IBM Deutschland GmbH · Chemnitz und Umgebung, Deutschland
- Conception of client specific knowledge management solutions - Analysis and evaluation of server infrastructure solutions
Sales Assistant
IBM Deutschland GmbH · Stuttgart und Umgebung, Deutschland
- Development of marketing campaigns in cooperation with business partners - Creation of sales references for global IBM sales homepage
Education
HHL Leipzig Graduate School of Management
Master of Science (M.Sc.), General Management
Jönköping International Business School
Term Abroad (MSc), General Management
Hochschule für Wirtschaft und Recht Berlin
Bachelor of Science (B.Sc.), Business & Computer Science
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