Marissa Pond

Employee Relations Manager

Thrive Pet Healthcare · Los Angeles, California, United States

Present

Employee Relations Manager supporting veterinary hospital teams through employee relations, performance management, and HR operations. Partner closely with clinical and operational leadership to address workplace concerns, guide corrective action and PIPs, ensure employment law compliance, and strengthen team engagement. Bring hands-on veterinary industry experience to support leaders, improve communication, and foster a positive, accountable, and people-first workplace culture.

Hospital Manager

PetVet Care Centers · Los Angeles, California, United States

Present

Dedicated to ensuring seamless veterinary hospital operations while supporting our community in providing the best care for their pets. Experienced in team leadership, client relations, and financial management to optimize workflow and enhance patient care. Passionate about educating pet owners, improving access to quality veterinary services, and fostering a compassionate environment for both pets and their families.

Sales and Operations Coordinator

Paradies Lagardère · Los Angeles Metropolitan Area

• Collaborate with management on sales forecasting, inventory control, and staffing needs to support operational efficiency • Administer and maintain point-of-sale (POS) systems, performing daily accounting, cash control, and financial reconciliation tasks • Engage in seasonal marketing development and ensure brand consistency in customer communications, enhancing team collaboration and customer experience • Training new hires, fostering a collaborative work environment, and ensuring compliance with company policies

Customer Service Manager

VCA Animal Hospitals

• Supervised administrative operations, including client scheduling, insurance processing, and maintaining accurate medical records • Managed relationships with pharmaceutical vendors and coordinated timely restocking of supplies • Assisted in payroll processing and managed continuing education initiatives for staff, contributing to the development and retention of employees • Led onboarding of new employees, coordinated staff scheduling, and participated in training programs to ensure a smooth transition into the workplace

Hospital Administrator

Westside Pet Clinic · Santa Monica, CA

• Supervised a team of veterinary technicians, ensuring smooth operations and fostering professional development • Managed payroll and health insurance processes, including setting up benefits for employees and clients • Planned and organized continuing education seminars and professional development sessions for staff • Directly handled the recruitment process, from interviewing candidates to hiring and onboarding • Coordinated employee benefits and facilitated a positive working environment

Hospital Administrator

Pet Depot Veterinary Group · Santa Monica, CA

• Managed hospital administrative functions, maintaining accurate records and overseeing employee scheduling • Coordinated departmental events and marketing initiatives with cross-functional teams to support company growth • Played a key role in employee onboarding and the administration of performance reviews, contributing to staff retention and satisfaction

Call Center Representative

ACCESS Specialty Animal Hospitals · Culver City, CA

• Provided comprehensive customer service, handling client inquiries and scheduling appointments • Processed payments, managed financial records, and supported daily administrative tasks • Assisted in the training of new staff and participated in ongoing team development initiatives • Participated in training call center employees and ensured adherence to communication standards