Maria S.

Practice Manager

Mission Pet Health

Present

Managing multiple hospitals. Mentorship of practice managers and or office managers Overseeing operations for all locations managed. Implementing changes and efficiencies. Supporting new acquisition locations. Maintained hospital budgets $100,000-$200,000 Maintained COGs 12%. Managed inventory supplies including controlled drugs. Human Resources: Recruiting, Separation, Performance, Training, employee relations. Monthly business reviews w/ medical director discussing profit and losses. Planful review of financials Marketing- assisted with website, and logo supplies Utilized Palette Utilized Concur SAP Payroll-Dayforce Schedules- DVM and Team Dayforce. Client concerns-Legal disputes and or general release. Created SOP binder w/ medical director, Implemented policy and procedures with training for all employees. Review and ensure hospital compliance for proper standard of care for all patients. Weekly meetings with managing doctor, and monthly meetings with staff Assisted with client edu…

Practice Manager

National Veterinary Associates · Chicago, Illinois, United States

Maintained a hospital budget of $300,000. Maintained COGs about 13% Inventory management, including controlled substances. Travel 25% Monthly meetings with the medical director. Managing profits and losses with ROD assistance Training and assistance new managements with their locations Monitor efficient hospital flow. Monitor accounts receivable balances and minimize this amount as much as possible. Accounts Receivable Accounts Payable Enter financial data using financial folder and/or software. Submit employee payroll timely and accurately. Utilize tools for marketing efforts. Established hospital standard operating procedures/protocols (SOP) and training protocols for all staff members. Issue unform for staff after probationary period is over. Hiring, training, reviews/evaluations, discipline, and termination procedures for lay staff. Manage employee benefits, records. Organize OSHA safety training, schedule continuing education, hospital meetings and DVM meetings. Creating a schedul…

Surgical Veterinary Technician

L & L Veterinary Clinic · Flossmoor, Illinois, United States

• Interviewing and screening new hires • Assisted in surgery, monitored anesthesia • Dental Prophylaxis • Performed chemistry analysis, hematology, fecal flotations, and urinalysis • Performed CBC and blood chemistries using Heska equipment • Assisted with check ins of patients, answered phones, and directed calls, scheduled appointments for multiple veterinarians and technicians • Entered in clients’ charges and cashed them out at the end of their visit • Triage calls to determine pets’ status and verify emergency services needed • Dispensed medication with written instructions • Boarding: walked dogs, fed, and medicated cats/dogs, cleaned kennel cages • Janitorial duties

Surgical Veterinary Technician

Gold Coast Animal Hospital · Chicago, Illinois, United States

• Assisted in surgery, monitored anesthesia • Dental Prophylaxis • Performed chemistry analysis, hematology, fecal flotations, and urinalysis • Performed CBC and blood chemistries using Idexx LaserCyte and Vet Test equipment • Assisted with check ins of patients, answered phones, and directed calls, scheduled appointments for multiple veterinarians and technicians • Entered in clients’ charges and cashed them out at the end of their visit • Triage calls to determine pets’ status and verify emergency services needed • Dispensed medication with written instructions • Boarding: walked dogs, fed, and medicated cats/dogs, cleaned kennel cages

Kennel Technician

Vet Tech Institute · Tinley Park, Illinois, United States

• Assisted lead instructor with history taking of all patients, physical examinations, and restraint • Performed chemistry analysis, hematology, fecal flotations, and urinalysis • Completed various task including inventory, stocking supplies, and maintaining patient data

Encoding Operator

Fiserv · Chicago, Illinois, United States

• Encoding Checks • Balancing customers deposits • Adjusting Deposit Errors