Manikanta Reddy Medarametla

Head of Training and Development

Nandhana Group · Bengaluru

Present

Established the "Nandhana Standard": Authored and implemented the comprehensive Sequence of Service (SOS) manual for Hostesses, Captains, and Stewards across 47 outlets. 30-60-90 Day Planning: Spearheaded the L&D roadmap for new unit launches, ensuring 100% staff readiness within 3 weeks of opening. SOP Development: Standardized operational protocols for South Indian buffet layouts and authentic Andhra meal service to ensure brand consistency. Curriculum Development: Applied the ADDIE model to create customized training content for frontline staff, focusing on upselling techniques and behavioral etiquette. Digital Transformation: Managed the implementation of a Learning Management System (LMS) to track compliance and training progress for 3000 employees. Hygiene & Safety: Directed all FSSAI-related training, including color-coded sanitization systems and personal hygiene audits, maintaining a consistent 100% audit score. Revenue Growth: Introduced "Suggestive Selling" workshops for Cap…

Head of Learning and Development

NKP Empire Ventures Pvt. Ltd · Bengaluru

Lead a dedicated team of 10 (Area Training Managers & Auditors) to execute the L&D strategy that aligns with Empire’s business objectives. Developed brand-specific curricula and structured induction programs that include essential compliance modules (POSH, FSSAI, Fire Safety, Food Safety). Launched role-based training for service, kitchen, housekeeping, and managerial staff to ensure operational excellence across all outlets. Established certification programs such as “Certified Empire Server” and “Kitchen Excellence Star,” along with succession planning initiatives for high-potential talent. Assessed training ROI using the Kirkpatrick Model; partnered with Operations to address skill gaps through Performance Improvement Plans (PIPs). Created and published monthly and annual organizational training calendars; conducted weekly team alignment meetings. Enhanced audit readiness through training on hygiene/service protocols, mock audits, and retraining sessions. Initiated engagement progra…

Learning and Development Manager

VRO Hospitality Pvt. Ltd. · Bengaluru, Karnataka, India

Formulated and implemented a comprehensive L&D strategy across 44 restaurants, including support for pre-opening phases. Crafted Standard Operating Procedures (SOPs) for food and beverage production/service and developed e-learning modules customized for brand requirements. Oversaw training budgets, managed vendor contracts, and defined quarterly Key Result Areas (KRAs). Facilitated induction programs, performed mystery audit assessments, and conducted food safety audits to elevate guest experiences. Established collaborations with colleges for management and industrial trainees. Conducted “Train the Trainer” sessions to cultivate the next generation of leaders.

Deputy Manager Training

Toscano India · India

Addressed training requirements for 14 restaurants and new openings. Developed the annual training calendar, standard operating procedures (SOPs), and assessments; ensured budget execution was cost-effective. Performed food safety audits, conducted mystery audit analyses, and facilitated quarterly leadership and soft skills training. Launched the “Coach the Coach” initiative and implemented an 18-month Management Training Program for candidates from IHM. Coordinated bartender competitions and established succession planning to promote career advancement.

Assistant Manager Training

Stanza Living · Delhi, India

Managed training initiatives across 25 kitchens, creating SOPs and onboarding programs. Conducted FOSTAC training with vendor collaboration, ensuring monthly compliance with food safety standards. Developed training materials, assessments, and schedules for LMS-based courses. Led workshops, online tutorials, and advanced sessions in collaboration with external providers. Implemented contemporary learning techniques and coaching methods tailored to various groups.

Area Training Manager

Paradise Food Court Pvt. Ltd (Paradise Biryani) · Hyderabad, Telangana, India

Oversaw training initiatives for 19 restaurants, including the launch of new units. Conducted NSF audits, facilitated menu innovations, and fostered leadership development through Individual Development Plans (IDPs). Created training content and videos focused on upselling and cross-selling; improved guest experience by analyzing weekly feedback. Released monthly training calendars, ensuring they aligned with the company culture.

Senior Executive Trainer

OYO · Hyderabad, Telangana, India

Delivered training for frontline staff on hospitality skills, product knowledge, and processes, focusing on enhancing guest experience, ensuring process adherence (SOPs), managing training logistics, assessing performance, and creating reports, often involving blended learning (online/offline) and driving team performance in the field.

Executive Trainer

GREEN PARK HOSPITALITY SERVICES PRIVATE LIMITED · Hyderabad, Telangana, India

Developing staff through needs analysis, designing & delivering training (especially F&B), fostering service excellence, and promoting hotel standards, requiring a Hotel Management degree, F&B experience, and strong communication to build qualified trainers and track results for sustainable growth