About
I am an experienced marketing and sales professional with a demonstrated history of working in beauty/CPG, e-commerce, fashion, professional services, transportation, and investment research. I am skilled in category management, customer success, project management, account management, digital marketing, social media, and more. I graduated from DePaul University in 2018 with Bachelor's degrees in both Marketing and Economics. In my free-time you will find me watching fashion shows, making Spotify playlists, reading a good book, or doing yoga. I am always someone you can make a meaningful connection with, feel free to reach out if you would like to chat!
Experience
Principal Customer Success Manager, Team Lead
MikMak · New York City Metropolitan Area
Senior Customer Success Manager
MikMak · New York City Metropolitan Area
Customer Success Manager
Account Manager
-Managed a client base of 1200+ by driving repeat business -Used Marketing and Sales tactics to motivate clients to consign luxury goods with The RealReal, while meeting monthly business goals and objectives within the Sales organization -Provided clients with pricing and market demand expertise in order to achieve the best possible consignment experience at The RealReal -Strategized ways to drive the maximum amount of product to the website, app, and stores
Marketing Project Manager
Deloitte · Greater Chicago Area
- Served as the Project Manager for five marketing teams, managing up to 50 marketing activations at once -Managed resourcing needs within the internal marketing agency, to bring quality work to clients and stakeholders within the firm -Developed strategic plans to execute marketing campaign requests as efficiently as possible, while acting as quality control on final deliverables by overseeing all tasks
Marketing Associate
Deloitte · Greater Chicago Area
-Supported five marketing projects, including Deloitte’s sponsorship at Consumer Electronics Show 2019 -Strategized go-to-market opportunities for Deloitte’s Advisory Cyber Risk practice -Developed a best practice guide for client-focused forums targeted towards C-Suite executives
Marketing/Client Management Intern
Morningstar · Greater Chicago Area
-Managed client accounts by updating files and renewing yearly subscriptions -Managed Morningstar Investment Research Center Twitter account -Wrote monthly marketing newsletter -Organized marketing products and distribute them to clients -Provided technical support for clients via e-mail and phone -Collected and organize information from client surveys
Shine Marketing Intern
Deloitte · Chicago IL
-Created tracking reports for marketing campaigns and collect metrics on their success -Organized content for internal and external newsletters, and write summaries of content to include -Brainstormed pros and cons of potential marketing campaigns based on research on past campaigns -Created PowerPoint presentations for business cases and internal meetings
Business Development Program Intern
United Airlines · Greater Chicago Area
-Built and enforced brand awareness of United through social media accounts & event planning -Increased MileagePlus memberships and using sales tactics to pitch the benefits of the program -Assisted sales team with new market activities, find new areas of revenue and ways to increase brand awareness of United Airlines, specifically amongst millennials
Marketing/Client Management Intern
Morningstar · Chicago, IL
-Managed client accounts by updating files and renewing yearly subscriptions -Managed Morningstar Investment Research Center Twitter account -Wrote monthly marketing newsletter -Organized marketing products and distribute them to clients -Provided technical support for clients via e-mail and phone -Collected and organized information from client surveys
Wardrobe Stylist
AKIRA Chicago · Aurora, IL
• Styling attire for special events, and tailoring the store’s variety to each specific customer • Using sales techniques when a customer is unsure what to purchase and to persuade the customer, or to close the sale • Advise customers when they need fashion tips or have questions on specific trends within the fashion industry • Photograph and help market the products on social media accounts such as Instagram, Facebook, and Twitter
Receptionist
Allstate · Naperville, IL
• Schedule appointments and manage agency calendar in order to keep customers in touch with the agent • Coordinate customer billing and payments by notifying customers of deadlines and policy cancellation risks • Communicate with customers on a daily basis to assist their requests and ensure a positive customer experience • Organize data and customer portfolios to provide the agency with easy access to necessary information
Education
DePaul University
Honors Marketing & Economics
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